ER Client Services Lead - Night Shift

Pet Services of Washington, P.S.; Loomis (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Vacation/Sick Days

401(k)

Employee pet discounts

Job summary

VCA Loomis Basin Veterinary Clinic is seeking a full-time Client Service Representative Lead for the ER Department night shift. Ideal candidates are compassionate, communicate well with clients, and reliable. Veterinary hospital experience is a plus.

As a 24/7 hospital, we provide oncology, internal medicine, cardiology, radiography, critical care, and specialty surgery. The role focuses on exceptional client service during distress, with opportunities to lead and support a caring team.

Qualifications

• High school diploma or equivalent required.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Willingness to work non-traditional hours including nights, weekends, and holidays.
• Ability to lift up to 40 lbs.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding services and costs.
• Managing medical records, charts, reports and correspondence.
• Fostering a positive work environment and psychological safety.
• Inventory crash cart supplies.
• Round to next team lead.
• Update local UC/ER whiteboard.
• Bi-weekly check-ins with team members.
• Maintain accountability on the floor.

Skills

Listening skills

Communication skills

Compassion

Decision making

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Loomis Basin Veterinary Clinic is seeking a full-time Client Service Representative Lead for the ER Department night shift. Ideal candidates are compassionate, communicate well with clients, and reliable. Veterinary hospital experience is a plus.

As a 24/7 hospital, we provide oncology, internal medicine, cardiology, radiography, critical care, and specialty surgery. The role focuses on exceptional client service during distress, with opportunities to lead and support a caring team.