Overnight Emergency Client Service Specialist

Pet Services of Washington, P.S.; Montgomery (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals seeks an EXPERIENCED OVERNIGHT emergency Client Service Representative to join our team. We value a personable yet professional service attitude as the face of the practice, building trust with clients and their pets.

The CSR supports front-desk operations, schedules visits, handles payments and product recommendations, and maintains records while ensuring a clean, welcoming environment for every visit.

Qualifications

• Experience as a client service or front desk representative.
• Strong communication and interpersonal skills.
• Ability to work overnight emergencies and manage high-stress situations.

Responsibilities

• Greet clients and their pets, direct to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services including prescriptions.
• Educate clients on non-medical pet care and husbandry.
• Maintain medical records, charts and correspondence.
• Ensure the facility is clean and well maintained.

Job description

VCA Animal Hospitals seeks an EXPERIENCED OVERNIGHT emergency Client Service Representative to join our team. We value a personable yet professional service attitude as the face of the practice, building trust with clients and their pets.

The CSR supports front-desk operations, schedules visits, handles payments and product recommendations, and maintains records while ensuring a clean, welcoming environment for every visit.