EQXJP00005597 | HR Services Senior Associate_USA

Equinix; Dallas (TX); Híbrido; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

Equinix seeks an HR Services Specialist to contribute to the development of new concepts and techniques while handling complex assignments with minimal supervision. You will execute Tier 1 and Tier 2 HR services, process queries, and support special projects across the organization.

You will guide employees through lifecycle changes, provide standard and non-standard reporting, and assist with HR systems navigation including Workday.

Formación

• High school diploma or GED required.

Responsabilidades

• Executes Tier 1 and Tier 2 employee lifecycle changes and Tier 2 processes such as Payroll, Benefits, Compensation, standard reporting and LOA's.
• Guides employees through lifecycle changes using process knowledge, tailoring solutions to fit individual needs.
• Acts as a resource or team lead for others; escalation point is team lead or manager.
• Identifies trends and suggests process improvements with the Manager or HRSS Project and Services Team.
• Understands end-to-end processes across the region and global scope; assists with translations validation.
• Maintains HR Systems data and files ensuring accuracy and up-to-date information.
• Handles sensitive or complex queries; supports system UAT and reporting to HR stakeholders and line managers.
• Ensures data accuracy and integrity in all transactions and communications; may assist with knowledge base and HR Systems navigation.

Educación

High school diploma/GED

Descripción del empleo

A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2. Assists with Tier 3 queries and special projects.

Responsibilities

• Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's.
• Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs
• Utilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is teamlead/ manager.
• Identifies trends and initiates process improvements with Manager or HRSS Project and Services Team
• Understands trade offs and when to escalation
• Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes.
• Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date.
• Handles sensitive and/or complex queries.
• Pivots with ease when introduced to new HR Systems configurations., engagement in system UAT - Provides standard and non standard non complex reporting to HR stakeholders and line managers,COE
• Ensures data accuracy and integrity with all transactions, communications and stakeholder support Project Management May assist with translation validation.

Process Expertise

• Basic understanding of programs and COE processes
• Able to answer COE type queries and guide line managers if appropriate
• Able to handle complex COE processes Operational Excellence
• Assist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library
• Understands and executes on SLA and KPI's
• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines.
• Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements

Qualifications

High school diploma/GED required

• 6-month contract - W2 Contract
• Hybrid - 2 days in office - 1950 N Stemmons Fwy Suite 6000 Dallas TX USA 75207