USA - HR Operations Project Lead

Lancesoft; Hoboken (NJ); On-site; USD 69,000 - 110,000; Full time

Job summary

Pex is seeking a People Partner to support managers and employees in Hoboken, NJ. This 100% onsite role focuses on employee relations and Tier 2 care within our service model.

As a trusted HR partner, you will guide managers through performance, disciplinary actions, and complex policy questions while ensuring compliance with employment laws and internal policies. The position requires collaboration across HR teams and a proactive, impartial approach.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years HR experience (e.g., HR Advisor, HR Generalist, HRBP).
• Excellent negotiation skills with Employee/Industrial Relations preferred.
• Genuine passion for People Needs/Partnership and problem solving that drive performance.
• Strong organizational skills and attention to detail.
• Ability to work independently in a matrix environment.

Responsibilities

• End-to-End Employee Excellence: lead employee relations with line managers, ensure compliance with employment laws and HR policies, draft outcome letters, and support cases through to completion.
• Identify ER trends and coach line managers to address root causes, build leadership capability, and stay up to date with regulatory changes.
• Enable Tier 2 Care in our Service Delivery Model by managing complex HR cases and advising on policy and regulatory escalations, including absence, family leave, and restructuring activities.

Skills

Negotiation skills

Independent work

Matrix teamwork

Problem solving

Education

Bachelor's degree or equivalent

Job description

Max bill ***/hr Job Title: People Partner Location: Hoboken, NJ HQ (100% onsite)

JOB PURPOSE

A People Partner is a crucial role within PEX in markets where line managers and employees are supported in critical employee moments. They work with various teams within the HR network, leading and maintaining Employee Excellence and delivering relevant care for Tier 2 of our service delivery model. In this capacity, a successful People Partner will lead two broad areas. The first is end-to-end leadership on all matters related to employee relations and conflict resolution, with the goal of maintaining a positive work environment and minimizing reputational and compliance risks. The second area involves driving Tier 2 Care within our Service Delivery model, where you will advise on and resolve complex local policy, regulatory or legal escalations and handle complex cases requiring market intervention or decisions.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

End-to-End Employee Excellence Responsibilities:

• Employee Relations: Serve as the first point of contact for employees and line managers on employee relations matters. Lead all employee relations activities with line managers, ensuring compliance and correct interpretation of all relevant employment legislation, HR policies and HR practices. Provide leadership and expert guidance on performance improvement, disciplinary actions, grievance handling, collective and individual consultation and redundancy processes. Offer hands-on support, including writing scripts, collating investigation reports, and drafting outcome letters to support cases through to completion. Assist with the resolution of conflicts or disputes, instilling confidence in managers and employees by being unbiased and neutral in facilitating resolutions. You will also play a key role in upholding *** s standards of behavior and company s code of business principles.
• Proactive Employee Relations and Manager Support: Identify ER trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organization capability where required, to reduce employee relations incidents/issues. Take proactive steps to tackle problems early. Coach and support line managers on an individual basis, advising on individual employee relation cases (e.G., performance, grievance, disciplinary, conflict). Stay up to date with changes in employment legislation and HR practices.
• Enabling Tier 2 Care in our Service Delivery Model: Complex HR Case management Ensure consistent application of HR policies and practices on all matters and decisions across the business. This is enabled by an end to end understanding of HR processes. Work side-by-side with relevant experts and decision makers in HR (HRBPs, Payroll, Reward, Talent etc), providing support and subject matter expertise to recommend appropriate decisions / actions to address complex HR queries or problems. Provide hire-to-retire support where there is a legal, fiscal, or regulatory requirement. Be accountable for resolving complex policy cases, including areas such as absence management, family leave and flexible working cases. Lead restructuring efforts at the employee level, including conducting severance conversations (as per consultation and process requirements). Liaison & Country Contact Relevant input and support on knowledge management requirements to enable our Service Delivery Model.

Experiences & Qualifications

• Minimum of a bachelor s degree or equivalent.
• Minimum 4 years experience in HR (e.G. HR Advisor, HR Generalist, HRBP).
• Excellent negotiation Skills with Employee/Industrial Relations is preferred.
• Has a genuine passion for People Needs/Partnership, Problem Solving, that drive people & business performance.
• Strong organization skills as well as attention to detail and diligence.
• Ability to work independently and in a matrix teamwork environment.

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