Coffee Service Technician

Vixxo; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Vixxo, located in Boston, Massachusetts, seeks a Service Technician to perform inspections and maintenance on espresso and coffee systems. This role requires at least 2 years of service experience, a valid driver's license, and excellent communication skills.

The ideal candidate should have a passion for coffee, be able to lift up to 50 lbs, and maintain strong customer relationships through professional service. Vixxo offers a dynamic work environment committed to quality.

Qualifications

• Minimum 2 years of service experience in a similar or related field.
• Must like coffee; tasting is essential in all repairs.
• Valid driver's license with a clean driving record.

Responsibilities

• Inspect, repair and perform preventive maintenance on coffee systems.
• Maintain customer relationships through on-time and professional service.
• Communicate clear and accurate information regarding services provided.

Skills

Service experience

Ability to work on coffee systems

Good organizational skills

Verbal and written communication

Job description

Vixxo is a technology-enabled asset management company that provides facility, intelligent energy and construction management services for clients with geographically-dispersed portfolios throughout North America. We work with Fortune 500 corporations within the retail, restaurant, convenience and grocery industries, leveraging data to help businesses make better decisions, streamline maintenance, gain visibility into facility investments and achieve sustained cost savings. Our team of 1,000+ associates operate out of 15 service centers throughout the US and Canada and are dedicated to providing best-in-class service to our clients and service providers.

Job Description

To work with Dispatchers and Service Managers - to inspect, repair and perform periodic preventive maintenance on Espresso, Brewing, Grinding and Water Filtration systems. Maintain customer relationships in assigned territory through on-time service, professional representation, timely communication, descriptive and accurate paperwork and completing the service provided correctly the first time - every time.

About the Role

• Insure the completion of all work in the assigned territory according to customer and company requirements
• Insure strong customer loyalty through professional and reliable service
• Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life
• Complete preventive maintenance tasks as established by the manufacturers
• Perform consistent, quality service throughout the assigned territory
• Meet Service Level Agreement (SLA) requirements required by customers
• Communicate clear and accurate information documenting the service provided and the results
• Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently
• Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices
• Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service
• Wear only approved National Accounts uniforms at all times while on the job
• Adhere to all safety rules – be safe on and off the job site. Be cautious and careful when driving
• Immediately report any safety violations to a Dispatcher or Service Manager
• Never do anything that puts your safety, or the safety of others, in jeopardy
• Any other duties that National Accounts may assign to you from time to time

Qualifications

• Minimum 2 years of service experience in a similar or related field
• Ability to work on commercial espresso, coffee brewing, coffee grinding and water systems
• Must like coffee. Tasting is the final process in all repairs
• Must be eligible to work in the US or Canada as applicableValid driver’s license (of the required class for the jurisdiction) with a clean driving record
• Must be able to lift 50 lbs. without assistance
• Good organizational skills
• Able to communicate clearly verbally and in writing

Additional Information

All your information will be kept confidential according to EEO guidelines.