Equipment Service Coordinator: Dispatch & Customer Care

Hillyard Inc.; Columbia Township (MO); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Bonus program

Paid holidays

Paid time off

Medical, dental, vision benefits

401(k) and profit-sharing

Résumé du poste

Hillyard, Inc. is seeking an Equipment Service Coordinator in Columbia, MO to keep service calls moving, inform customers, and coordinate technicians.

You will enter service requests, communicate with technicians, track repairs, and provide estimates and status updates, ensuring a smooth, responsive service experience for our customers.

Join a team that values organization, follow-through, and strong communication to deliver reliable equipment service daily.

Qualifications

• Experience in customer service, dispatch, service coordination, scheduling.
• Comfortable communicating with customers and technicians.
• Ability to manage multiple service requests with attention to detail.
• Strong organizational and time-management skills.
• Experience with parts ordering or equipment service is a plus.

Responsabilités

• Enter and coordinate customer service calls for technician dispatch.
• Communicate with Service Technicians regarding schedules, service needs, and repair status.
• Monitor open service orders and follow repairs through completion.
• Assist technicians with service repair estimates and related information.
• Keep customers informed about the status of their equipment and repairs.
• Partner with Service leadership to resolve questions and keep service work moving.
• Assist with scheduling Programmed Maintenance Agreement service.
• Follow up on open items and help identify solutions when service issues arise.

Connaissances

Customer service

Dispatch

Service coordination

Scheduling

Communication

Follow-through

Organization

Time management

Problem solving

Outils

Scheduling software

Service management system

Description du poste

Hillyard, Inc. is seeking an Equipment Service Coordinator in Columbia, MO to keep service calls moving, inform customers, and coordinate technicians.

You will enter service requests, communicate with technicians, track repairs, and provide estimates and status updates, ensuring a smooth, responsive service experience for our customers.

Join a team that values organization, follow-through, and strong communication to deliver reliable equipment service daily.