Equipment Service Coordinator - ( Monday-Friday Day Shift)

Hillyard Inc.; Columbia Township (MO); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Bonus program

Paid holidays

Paid time off

Medical, dental, vision benefits

401(k) and profit-sharing

Résumé du poste

Hillyard, Inc. is seeking an Equipment Service Coordinator in Columbia, MO to keep service calls moving, inform customers, and coordinate technicians.

You will enter service requests, communicate with technicians, track repairs, and provide estimates and status updates, ensuring a smooth, responsive service experience for our customers.

Join a team that values organization, follow-through, and strong communication to deliver reliable equipment service daily.

Qualifications

• Experience in customer service, dispatch, service coordination, scheduling.
• Comfortable communicating with customers and technicians.
• Ability to manage multiple service requests with attention to detail.
• Strong organizational and time-management skills.
• Experience with parts ordering or equipment service is a plus.

Responsabilités

• Enter and coordinate customer service calls for technician dispatch.
• Communicate with Service Technicians regarding schedules, service needs, and repair status.
• Monitor open service orders and follow repairs through completion.
• Assist technicians with service repair estimates and related information.
• Keep customers informed about the status of their equipment and repairs.
• Partner with Service leadership to resolve questions and keep service work moving.
• Assist with scheduling Programmed Maintenance Agreement service.
• Follow up on open items and help identify solutions when service issues arise.

Connaissances

Customer service

Dispatch

Service coordination

Scheduling

Communication

Follow-through

Organization

Time management

Problem solving

Outils

Scheduling software

Service management system

Description du poste

Equipment Service Coordinator | Customer Service & Dispatch Location: Columbia, MO Department/Team: Service Schedule: Monday-Friday Day Shift

You're the person who keeps things moving-customers informed, technicians organized, and service calls from falling through the cracks.

Hillyard, Inc. is looking for an Equipment Service Coordinator who enjoys solving problems, staying organized, and making sure customers receive the service and communication they need.

If you have experience in service coordination, dispatch, customer service, scheduling, parts, or equipment service, this is an opportunity to put those skills to work in a role where communication and follow-through make a difference every day.

What You'll Do

• Enter and coordinate customer service calls for technician dispatch
• Communicate with Service Technicians regarding schedules, service needs, and repair status
• Monitor open service orders and follow repairs through completion
• Assist technicians with service repair estimates and related information
• Keep customers informed about the status of their equipment and repairs
• Partner with Service leadership to resolve questions and keep service work moving
• Assist with scheduling Programmed Maintenance Agreement service
• Follow up on open items and help identify solutions when service issues arise

What We're Looking For

We’re looking for someone who combines customer service, organization, communication, and strong follow-through.

• Experience in customer service, dispatch, service coordination, scheduling, or a related role preferred
• Comfortable communicating directly with both customers and service technicians
• Ability to manage multiple service requests and priorities without losing attention to detail
• Strong organizational and time-management skills
• Excellent follow-up and problem-solving abilities
• Strong verbal communication and listening skills
• Comfortable working with computer systems to enter, track, and update service information
• Experience with parts ordering or an equipment service environment is a plus Don't have equipment service experience? That's okay.

Why This Opportunity Stands Out

• Be the Hub of the Service Process: Connect customers, technicians, and Service leadership to keep work moving
• Use Your Problem-Solving Skills: Every day brings different customer needs, scheduling challenges, and service situations to work through
• Build Valuable Service Experience: Develop your knowledge of equipment service, repair coordination, estimates, and preventive maintenance
• Make an Impact on the Customer Experience: Your communication and follow-through help customers know what to expect throughout the repair process
• Work With a Team: Partner closely with experienced technicians and Service leadership while owning your responsibilities

Why Hillyard?

Since 1907, Hillyard has helped businesses create clean, safe, and healthy environments through industry-leading products, equipment, and solutions. As a family-owned organization, we've built our success through strong relationships, dependable service, and people who take ownership of their work.

What's in It for You?

• Monday-Friday day shift schedule
• Competitive salary
• Bonus program
• Paid holidays
• Paid time off
• Industry-leading 401(k) and profit-sharing program
• Medical, dental, and vision benefits
• Opportunity to develop equipment service and coordination knowledge
• Long-term career opportunities with a stable, family-owned company

Keep the Details Organized. Keep the Service Moving.

If you're someone who enjoys helping customers, coordinating moving pieces, following through, and solving problems, we'd like to hear from you.

At Hillyard, we value the people behind our success and are committed to providing opportunities to learn, grow, and build a meaningful career. Bring your organization, communication, and problem-solving skills to a team where you'll play an important role in keeping our customers and technicians supported.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.