HVAC Service Coordinator & Customer Liaison

Hill York; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Hill York seeks a Customer Service Representative to serve as the primary liaison between customers and service technicians, ensuring timely coordination and exceptional service. The role involves working with technicians, dispatchers, and sales, and contributing to accurate invoicing and service documentation.

The ideal candidate thrives in a fast-paced environment, demonstrates sharp critical thinking, and balances multiple high-priority tasks while delivering world-class service.

Qualifications

• Ability to work full-time in office during regular business hours to collaborate with CSR, billing, and cross-functional teams.
• Two years of relevant experience required.
• Excellent communication, negotiation, and interpersonal skills.
• HVAC knowledge a plus.

Responsibilities

• Serve as primary contact for customers, technicians, sales reps, and service managers; maintain relationships and deliver exceptional customer service.
• Provide responsive and personalized service to a diverse customer base.
• Schedule and dispatch technicians for service calls and maintenance with complete documentation.
• Manage high call and email volume with a positive demeanor and follow-up after each visit.
• Collaborate with billing to ensure accurate invoicing and timely status updates.

Skills

Customer service

Communication

Problem solving

Team collaboration

On-call readiness

Education

High school diploma (or equivalent)

Tools

Microsoft Excel

Job description

Hill York seeks a Customer Service Representative to serve as the primary liaison between customers and service technicians, ensuring timely coordination and exceptional service. The role involves working with technicians, dispatchers, and sales, and contributing to accurate invoicing and service documentation.

The ideal candidate thrives in a fast-paced environment, demonstrates sharp critical thinking, and balances multiple high-priority tasks while delivering world-class service.