Equipment Rental Operations Lead

CAT; Midland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

CAT is seeking a Rental Service Supervisor to oversee the daily operations of our Rental Service Department. You will lead up to 15 staff, ensure accurate service records for all equipment, and optimize fleet utilization through effective prioritization and part/labor management.

You will schedule PMs, arrange training, manage inventory, and coordinate repairs or exchanges on-site, while maintaining strong customer relations and performance standards.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• 1–3 years related experience and/or training.
• Brand training on fleet equipment.
• Ability to teach other mechanics how to maintain and repair equipment.
• Strong administrative and relationship skills to keep repair tasks flowing and document costs.
• Ability to read, analyze, and interpret business materials and technical procedures.
• Technical background in related field.
• Ability to write reports, business correspondence and procedures.
• Valid Driver's License / Clean Driving Record.
• Ability to lift up to 50 lbs.
• Availability for first shift with flexibility for weekends/evenings.
• Knowledge of CAT DBS Database software; Internet software; Order processing systems; MS Excel and MS Office.
• Ability to work under interruptions and maintain accuracy.

Responsibilities

• Establish and maintain service records for all rental equipment.
• Set shop priorities for mechanics and repairs to maximize fleet utilization.
• Order and receive spare parts; maintain inventory levels.
• Allocate parts and shop labor through a work order system.
• Schedule maintenance intervals (250 hour, 500 hour, etc.).
• Train mechanics and arrange manufacturer training for team members.
• Set up and maintain shop tools supply for service personnel.
• Invoice customers for damages with Rental Manager approval.
• Identify outsourcing options for repairs.
• Handle customer service calls for equipment failures.
• Decide on repair or exchange on-site in consultation with Rental Manager.
• Provide customer training on daily maintenance and safe operation.
• Notify Rental Application Specialist before billing damages.
• Establish maintenance and repair standards per equipment.
• Directly supervise up to 15 employees.

Skills

Administrative skills

Relationship skills

Technical background

Report writing

Presentation skills

Driver's license

Mathematical ability

Customer service

Problem solving

Team leadership

Education

Associate degree

Tools

CAT DBS Database

MS Excel

MS Office

Order processing systems

Internet software

Job description

CAT is seeking a Rental Service Supervisor to oversee the daily operations of our Rental Service Department. You will lead up to 15 staff, ensure accurate service records for all equipment, and optimize fleet utilization through effective prioritization and part/labor management.

You will schedule PMs, arrange training, manage inventory, and coordinate repairs or exchanges on-site, while maintaining strong customer relations and performance standards.