Rental Service Supervisor - Field Operations & Tech Teams

Fabick Cat; Wentzville (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Fabick Cat in Wentzville, MO is seeking a Rental Service Supervisor to lead service operations for our Caterpillar equipment rental division.

You will plan and coordinate service calls, supervise technicians, manage parts and schedules, and ensure safety and quality in every assignment. Strong communication and software skills are required; bachelor's degree preferred. This full-time role offers growth within a long‑standing dealer network and a commitment to customer service excellence.

Qualifications

• Bachelor's degree in Business Management or related field preferred.
• Three to seven years of service experience required.
• Five plus years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills are required.
• Proficiency in Microsoft Word, Excel and other business software applications is required.
• Ability to maintain a high degree of confidentiality.

Responsibilities

• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
• Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products.
• Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises.
• Keeps records of work hours and parts utilized and work performed for each service call.
• Requisitions replacement parts and supplies.
• Counsels employees about work-related issues and assists employees to correct job-skill deficiencies.
• Monitors employees' work levels and reviews work performance.
• Patrols and monitors work areas and examines tools and equipment to detect unsafe conditions or violations of procedures or safety rules.
• Investigates accidents and injuries, and prepares reports of findings.
• Compiles operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.
• Performs any and all duties as assigned.

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Word

Excel

Job description

Fabick Cat in Wentzville, MO is seeking a Rental Service Supervisor to lead service operations for our Caterpillar equipment rental division.

You will plan and coordinate service calls, supervise technicians, manage parts and schedules, and ensure safety and quality in every assignment. Strong communication and software skills are required; bachelor's degree preferred. This full-time role offers growth within a long‑standing dealer network and a commitment to customer service excellence.