Rental Coordinator - Oceanside

Hawthorne Cat; Oceanside (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Great work environment

Career growth opportunities

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Life & Accident Insurance

Paid Time Off (PTO) Pay

Tuition Reimbursement

Company-Supplied Uniforms

Job summary

Hawthorne Cat is seeking a Rental Coordinator in Oceanside, CA to manage short-term rental equipment, quote rates, prepare rental agreements, and coordinate delivery/pickup while keeping accurate records.

Under the Rental Supervisor, you will handle billing, reports, and communications with customers, with a focus on service quality and efficiency.

Qualifications

• High school diploma or equivalent.
• Must have 2 years general office or retail experience.
• Must have 2 years of customer service experience.
• Experience in Rental Equipment or Construction industry preferred.
• Ability to work well under pressure or with changing priorities.
• PC skills required, familiar with AS400.

Responsibilities

• Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
• Explains terms and conditions of the rental to the customer.
• Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction.
• Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
• Keeps track of all equipment out on rent and in the rental fleet.
• Logs daily activity and follows up on overdue returns.

Skills

Customer service

Office experience

PC skills

AS400

Education

High school diploma or equivalent

Tools

AS400

Job description

Hawthorne CAT is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status Hawthorne CAT participates in E-VerifyOceanside, California, United States

Position Title: Rental Coordinator - Oceanside

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, youve come to the right place! At Hawthorne Cat, were always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. Thats why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Under the general supervision of the Rental Supervisor,assistsin themanagingof short-term rental equipment, rents equipment in the Hawthorne Rent It Service rental fleet, and compiles information for reporting purposes.

ESSENTIAL FUNCTIONS:

1. Quotes customer daily,weeklyand monthly rental rates and rents out the equipment.
2. Explainstermsand conditions of the rental to the customer.
3. Prepares rental agreement, insurance form,invoicingand all required documents to consummate the transaction.
4. Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
5. Keeps track of all equipment out on rent and in the rental fleet.
6. Logsdaily activity. When equipment is not returned by specified date,customeris contacted and billed foradditionaldays.
7. Responsible for collection of payment whencustomeris a cash customer.
8. Returns equipment,issuescredit and handlesadditionalbilling as needed.
9. Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
10. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
11. Gathers and compiles rental activity information and prepares and distributes equipmentutilizationreportmonthly.
12. Recommends models of equipment to be added or removed from the rental fleet.
13. Serves customers in a courteous and diplomatic manner.
14. Maintains a good working relationship with customers and other employees.
15. Maintains good communications with all contacts.
16. Ensures that messages receive promptattentionand sufficient information is provided to all callers in a courteous manner.
17. Keeps equipment records both manually and electronically (computer generated) and maintains their accuracy in a timely manner.
18. Keeps respective managers informed on all matters of managerial importance.
19. Possesses strong knowledge of Hawthorne Rent It Service (HRIS)equipment.
20. Understands andcomplies withHRIS credit policies.
21. Submits lost rental reports ona timelybasis.
22. Acts as Administrator of Home Depot and other major account contracts.
23. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Must have 2 years general officeor retailexperience
3. Musthave 2 years of customer service experience.
4. Experience in Rental Equipment or Construction industry preferred.
5. Ability to work well under pressure or with changing priorities.
6. PC skillsrequired, familiar with AS400a plus.
7. Must have a validCAClass C License and a clean driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Workswith hands.
3. Lifting:Maylift up to30lbs.
4. Reaching: Extendshands and arms in any direction.
5. Stooping: Bendsbody downward and forward by bending at knees or waist.
6. Standing: Remainsin standing position, ifrequiredto perform various functions of the job.
7. Vision: Reads paperwork,filesand records on the computer.
8. Talking: Communicatesvia telecommunicationsand in person.
9. Sitting: Sitsatdesk.Sitsforlong periodsof time.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Worksin an office environment.

Heres what we Offer

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $22.00-$29.00

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS:Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat Participates in E-Verify.

Equal employment opportunity, including veterans and individuals with disabilities.

PI288267687