Rental Coordinator - Oceanside

Hawthorne Machinery Co.; Oceanside (CA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO) Pay

Tuition Reimbursement

Company-Supplied Uniforms

Job summary

Hawthorne Cat in Oceanside, CA is seeking a Rentals Coordinator to manage short-term rental equipment under the Rental Supervisor. You will quote rates, prepare rental documents, arrange delivery, track equipment, and ensure accurate billing.

Experience in rental or construction industry preferred; high school diploma; strong PC skills and a valid CA license required. Join a team committed to service excellence and community impact.

Qualifications

• High school diploma or equivalent.
• Must have 2 years general office or retail experience.
• Must have 2 years of customer service experience.
• Experience in Rental Equipment or Construction industry preferred.
• Ability to work well under pressure or with changing priorities.
• PC skills required, familiar with AS400 a plus.
• Must have a valid CA Class C License and a clean driving record.

Responsibilities

• Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
• Explains terms and conditions of the rental to the customer.
• Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction.
• Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
• Keeps track of all equipment out on rent and in the rental fleet.
• Logs daily activity and contacts customers for additional days if not returned on time.
• Responsible for collection of payment when customer is a cash customer.
• Returns equipment, issues credit and handles additional billing as needed.
• Checks for damage and coordinates with service for fueling, repairs, etc.
• Bills customer for cost of repair with Rental Supervisor approval.
• Gathers and compiles rental activity information and prepares monthly utilization reports.
• Recommends models of equipment to be added or removed from the rental fleet.
• Serves customers in a courteous and diplomatic manner.
• Maintains good communications with all contacts.
• Ensures messages receive prompt attention with sufficient information for callers.

Skills

Customer service

Office experience

AS400 familiarity

PC skills

Education

High school diploma or equivalent

Tools

AS400

Job description

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Under the general supervision of the Rental Supervisor, assistsin themanagingof short-term rental equipment, rents equipment in the Hawthorne Rent It Service rental fleet, and compiles information for reporting purposes.

ESSENTIAL FUNCTIONS:

• Quotes customer daily,weeklyand monthly rental rates and rents out the equipment.
• Explainstermsand conditions of the rental to the customer.
• Prepares rental agreement, insurance form,invoicingand all required documents to consummate the transaction.
• Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
• Keeps track of all equipment out on rent and in the rental fleet.
• Logsdaily activity. When equipment is not returned by specified date,customeris contacted and billed foradditionaldays.
• Responsible for collection of payment whencustomeris a “cash” customer.
• Returns equipment,issuescredit and handlesadditionalbilling as needed.
• Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
• With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
• Gathers and compiles rental activity information and prepares and distributes equipmentutilizationreportmonthly.
• Recommends models of equipment to be added or removed from the rental fleet.
• Serves customers in a courteous and diplomatic manner.
• Maintains a good working relationship with customers and other employees.
• Maintains good communications with all contacts.
• Ensures that messages receive promptattentionand sufficient information is provided to all callers in a courteous manner.
• Keeps equipment records both manually and electronically (computer generated) and maintains their accuracy in a timely manner.
• Keeps respective managers informed on all matters of managerial importance.
• Possesses strong knowledge of Hawthorne Rent It Service (HRIS)equipment.
• Understands andcomplies withHRIS credit policies.
• Submits lost rental reports ona timelybasis.
• Acts as Administrator of Home Depot and other major account contracts.
• Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High school diploma or equivalent.
• Must have 2 years general officeor retailexperience
• Musthave 2 years of customer service experience.
• Experience in Rental Equipment or Construction industry preferred.
• Ability to work well under pressure or with changing priorities.
• PC skillsrequired, familiar with AS400a plus.
• Must have a validCAClass C License and a clean driving record.

PHYSICAL DEMANDS:

• Walking and moving about on foot often up and down stairs.
• Handling:Workswith hands.
• Lifting:Maylift up to30lbs.
• Reaching:Extendshands and arms in any direction.
• Stooping: Bendsbody downward and forward by bending at knees or waist.
• Standing: Remainsin standing position, ifrequiredto perform various functions of the job.
• Vision: Reads paperwork,filesand records on the computer.
• Talking: Communicatesvia telecommunicationsand in person.
• Sitting: Sitsatdesk.Sitsforlong periodsof time.

ENVIRONMENTAL:

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Worksin an office environment.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training

Interested in joining the Hawthorne team? Check out our current available positions at:

ACCOMMODATIONS:Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hawthorne Machinery Co.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.