EpicCare Ambulatory and EpicCare Link Analyst

Infinite Computer Solutions; Washington (District of Columbia); Remote; USD 65,000 - 90,000; Full time

Job summary

Infinite is seeking an experienced EpicCare support specialist to provide remote ambulatory care system assistance. This full-time role focuses on EpicCare Link and ambulatory workflows, with no project work involved.

Ideal candidates will hold EpicCare Ambulatory and EpicCare Link certifications, and demonstrate excellent customer service while triaging and resolving ambulatory clinical issues. This remote position requires reliable equipment and steady online access.

Qualifications

• Certified in EpicCare Ambulatory
• Certified in EpicCare Link (ECL)
• Strong customer service and communication skills
• Ability to triage and resolve ambulatory clinical issues

Responsibilities

• EpicCare Link support and management for external providers and host hospitals
• Enroll new ECL entities and set up new users
• Maintain customer records per HR and security procedures
• Handle ECL security requests and education requests
• Ambulatory clinical support tickets: triage, analyze, and resolve issues

Skills

EpicCare Ambulatory

EpicCare Link (ECL)

Customer service

Technical support

Job description

About Infinite

Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.

This role will be full-time support and there will be no project work involved. Requires excellent customer service and listening skills. This role is remote and they must have a good working computer with no issues of staying connected and online.

• Certified in EpicCare Ambulatory
• Certified in EpicCare Link (ECL)

Responsibilities

• EpicCare Link support
• Manages and supports EpicCare Link, a secure web portal that lets external community physicians, referring providers, and outside clinics view patient records, place orders, and coordinate care with a host hospital's main Epic electronic health record system.
• ECL new entity enrollments
• ECL new user setup and intake
• ECL terminations
• ECL maintenance of customer records following HR and security procedures
• Submitting ECL security requests
• Submitting ECL requests for education
• ECL enhancements/optimizations
• Ambulatory clinical support tickets (triage, analysis, resolution)
• Resolve help-desk tickets and fix technical issues reported by end users for ambulatory outpatient clinical users.