Epic Ambulatory Analyst

ClinDCast LLC; City of Albany (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare consulting firm is seeking an Epic Community Connect Analyst to build and maintain EpicCare Ambulatory systems. Candidates should have at least 2 years of experience in Epic implementation and strong customer service skills. This role emphasizes collaboration with clinical and IT teams and requires familiarity with ServiceNow for issue management. This is a remote position.

Qualifications

• 2+ years of Epic Community Connect – EpicCare Ambulatory build experience.
• 2+ years of Epic implementation and support experience.
• Knowledge of Reporting Workbench, SlicerDicer, Dashboards.

Responsibilities

• Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.
• Collaborate with clinical and IT teams for Epic applications optimization.
• Develop and support reports, dashboards, and SlicerDicer tools.

Skills

Epic Community Connect

EpicCare Ambulatory build experience

Customer service skills

ServiceNow

Reporting Workbench knowledge

Job description

Job Overview

We are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset.

Key Responsibilities

• Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.
• Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications.
• Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs.
• Assess and manage user security roles and permissions based on clinical workflows.
• Utilize ServiceNow for issue tracking, incident management, and change control.
• Provide end-user support, training, and troubleshooting as needed.
• Independently manage tasks and take initiative in identifying and solving system-related issues.

Must‑Have Skills

• 2+ years of Epic Community Connect – EpicCare Ambulatory build experience
• 2+ years of Epic implementation and support experience
• Knowledge of Reporting Workbench, SlicerDicer, Dashboards
• Understanding of security assessment and end‑user role design
• Experience with ServiceNow
• Strong customer service skills and ability to work independently

Required Certifications

• EpicCare Ambulatory
• Analysis of Clinical Tools and Reporting Badge
• Healthy Planet & Registries
• Regulatory Reporting (MIPS) Badges

Preferred Qualifications

• Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN)
• Experience working directly in clinical environments and understanding of day‑to‑day workflows
• Strong communication and cross‑functional collaboration skills

This is a remote position.