Epic Willow Analyst

Polaris Advisors; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Polaris Advisors is seeking an experienced Epic Willow Analyst to support a long-term managed services engagement for a United States healthcare organization. The role focuses on maintaining reliable pharmacy system operations and optimizing medication workflows across clinical and pharmacy environments.

The ideal candidate brings hands-on experience with Epic Willow, a deep understanding of pharmacy operations, and a track record of supporting production healthcare applications.

Qualifications

• Hands-on experience supporting Epic Willow in healthcare settings.
• Strong knowledge of pharmacy workflows and medication management.
• Experience providing production support and incident management.

Responsibilities

• Provide day-to-day production support for Epic Willow applications.
• Troubleshoot and resolve application issues, configuration defects, workflow interruptions, and system errors related to pharmacy operations.
• Support medication ordering, verification, dispensing, medication administration, and other pharmacy-related workflows, as applicable to the Willow application.
• Manage incidents, service requests, and application changes in accordance with SLAs.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Support application maintenance, configuration updates, enhancements, testing, and release-related changes.
• Identify opportunities to improve application stability, pharmacy workflows, and medication management processes.
• Collaborate with pharmacists, pharmacy technicians, nurses, clinical stakeholders, and IT teams to resolve issues and optimize application performance.
• Assist with workflow validation and testing to ensure application changes meet operational and clinical requirements.
• Maintain application documentation and follow established support procedures.
• Participate in on-call rotations, after-hours maintenance, and escalation coverage as required.

Skills

Epic Willow experience

Pharmacy workflows

Production support

Incident management

Communication skills

Education

Epic Willow certification

Tools

Epic Willow

Job description

We are seeking an experienced Epic Willow Analyst to support a long-term managed services engagement with a healthcare organization in the United States.

This role is essential to maintaining reliable pharmacy system operations, supporting medication management workflows, and ensuring the effective use of Epic applications across clinical and pharmacy environments.

The ideal candidate has hands-on experience with Epic Willow, a strong understanding of pharmacy workflows and medication management processes, and experience supporting healthcare applications in a production environment.

Key Responsibilities

• Provide day-to-day production support for Epic Willow applications.
• Troubleshoot and resolve application issues, configuration defects, workflow interruptions, and system errors related to pharmacy operations.
• Support medication ordering, verification, dispensing, medication administration, and other pharmacy-related workflows, as applicable to the supported Willow application.
• Manage incidents, service requests, and application changes in accordance with established service-level agreements (SLAs).
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Support application maintenance, configuration updates, enhancements, testing, and release-related changes.
• Identify opportunities to improve application stability, pharmacy workflows, and medication management processes.
• Collaborate with pharmacists, pharmacy technicians, nurses, clinical stakeholders, and IT teams to resolve issues and optimize application performance.
• Assist with workflow validation and testing to ensure application changes meet operational and clinical requirements.
• Maintain application documentation and follow established support procedures.
• Participate in on-call rotations, after-hours maintenance, and escalation coverage as required.

Required Qualifications

• Hands-on experience supporting Epic Willow applications in a healthcare environment.
• Understanding of pharmacy operations, medication management, and related clinical workflows.
• Experience providing production support and troubleshooting healthcare IT applications.
• Knowledge of incident management, service requests, and application maintenance processes.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with pharmacy professionals, clinical stakeholders, and technical teams.

Preferred Qualifications

• Experience working in a managed services environment.
• Familiarity with SLAs, root cause analysis, and continuous improvement processes.
• Experience with Epic Willow application configuration, testing, upgrades, and enhancements.
• Epic Willow certification.
• Experience supporting pharmacy systems in a hospital or health system environment.

At Polaris Advisors, we focus on building strong relationships with our clients and consultants while connecting talent with opportunities for professional growth and meaningful impact.