Epic Willow IT Analyst: Healthcare Application Support

Tanner-Health-1; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

Willow Analysts support the Epic Willow Application, coordinating issues for their area while understanding healthcare policies, quality standards, and patient experiences. They serve as a bridge between the department's technical staff and diverse customers, deciding urgency and escalation paths.

Experience with healthcare Pharmacy workflows and regulatory requirements is preferred, with flexibility to take on related duties as needed.

Qualifications

• Education shows required diploma level and related experience.
• Three years of related experience with knowledge of practices, equipment and procedures.
• Epic certifications or accreditations may be preferred and must be kept current.

Responsibilities

• Willow analysts coordinate issues for their application area and act as liaison between technical staff and customers.
• Assess urgency or seriousness of calls and escalate as needed.
• May perform duties outside the defined job description depending on needs.

Skills

Healthcare workflow knowledge

Customer support

Decision making on urgency

Education

High School Diploma or GED

Bachelor's Degree preferred

Epic certifications / accreditations

Job description

Willow Analysts support the Epic Willow Application, coordinating issues for their area while understanding healthcare policies, quality standards, and patient experiences. They serve as a bridge between the department's technical staff and diverse customers, deciding urgency and escalation paths.

Experience with healthcare Pharmacy workflows and regulatory requirements is preferred, with flexibility to take on related duties as needed.