Epic Willow Analyst - Information Technology (Days)

Tanner-Health-1; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

Willow Analysts support the Epic Willow Application, coordinating issues for their area while understanding healthcare policies, quality standards, and patient experiences. They serve as a bridge between the department's technical staff and diverse customers, deciding urgency and escalation paths.

Experience with healthcare Pharmacy workflows and regulatory requirements is preferred, with flexibility to take on related duties as needed.

Qualifications

• Education shows required diploma level and related experience.
• Three years of related experience with knowledge of practices, equipment and procedures.
• Epic certifications or accreditations may be preferred and must be kept current.

Responsibilities

• Willow analysts coordinate issues for their application area and act as liaison between technical staff and customers.
• Assess urgency or seriousness of calls and escalate as needed.
• May perform duties outside the defined job description depending on needs.

Skills

Healthcare workflow knowledge

Customer support

Decision making on urgency

Education

High School Diploma or GED

Bachelor's Degree preferred

Epic certifications / accreditations

Job description

Willow Analysts are the primary support contact for the Epic Willow Application. Willow analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Willow analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department’s wide variety of customers and must escal… Depending on operations, business or project needs, the Willow Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Qualifications

• Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.
• Bachelors Degree preferred.
• Additional Epic Certifications or Accreditations and Badges preferred but not required.
• Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.