Epic Scheduling Lead & IS Manager — Patient Access Tech

Nemours Children's Health; Wilmington (DE); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Nemours Children's Health is seeking an IS Business Application Manager to lead the Epic Scheduling team and optimize scheduling workflows across regions. The role focuses on Cadence, Hello World, Cheers, and MyChart, with deep integrations knowledge to support patient access and capacity goals.

You will oversee analysts, drive system governance, and partner with clinical, operational, and IT stakeholders to deliver reliable, scalable scheduling solutions that improve patient experience and

Qualifications

• Bachelor's degree required.
• 3–5 years of analyst-level experience supporting healthcare systems.
• Epic certification required.
• Demonstrated leadership across multi-department teams.
• Strong software and application knowledge with tech-architecture awareness.

Responsibilities

• Lead day-to-day operations of the Epic Scheduling team.
• Translate business needs into reliable Epic scheduling configurations.
• Collaborate with access, clinical, operational and IT teams.
• Ensure governance, change control and release readiness.
• Drive continuous improvement in scheduling workflows and patient outcomes.
• Provide technical leadership on design, configuration and integrations.

Skills

Leadership

Analyst experience

Healthcare IT

Cross-functional collaboration

Education

Bachelor's degree

Tools

Cadence

Hello World

Cheers

MyChart

Job description

Nemours Children's Health is seeking an IS Business Application Manager to lead the Epic Scheduling team and optimize scheduling workflows across regions. The role focuses on Cadence, Hello World, Cheers, and MyChart, with deep integrations knowledge to support patient access and capacity goals.

You will oversee analysts, drive system governance, and partner with clinical, operational, and IT stakeholders to deliver reliable, scalable scheduling solutions that improve patient experience and