Epic Practice Operations Lead | Revenue Cycle & Strategy

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Jefferson Health in Philadelphia is seeking a Practice Support Manager to optimize Epic workflows across registration, scheduling and billing. You will monitor KPI dashboards, oversee Epic conversions, and train staff on workflow changes to drive top-decile performance.

Role requires certification in Epic, strong analytical skills, and experience in hospital billing and revenue cycle management. This position is based in Philadelphia, with direct interaction with practice leadership and

Qualifications

• Education: High School Diploma/GED or equivalent.
• Education: Bachelor’s Degree in Finance, Business Mgmt, or related studies (preferred).
• Experience: 5 years related experience.

Responsibilities

• Identifies trends and opportunities in Epic workflows related to registration, scheduling, and billing in Epic.
• Monitor assigned practice Epic work queues and KPI's; provide reports, process changes and performance outcomes.
• Epic super user certification; oversee conversion process to Epic and legacy system rundown; provide minimal training/review of workflows.
• Review, audit and troubleshoot processes between PBS and assigned practices; assist in development of new operational workflows in the Epic system.
• Monitor all patient billing issues as they relate to assigned practices; ensure proper completion of issues and patient satisfaction.
• Identify report and resolve billing errors, compliance issues or reimbursement concerns; partner with leadership on resolving outstanding appeals.
• Monitor payer policy and legislative changes and their impact; document, communicate and assist with required operational or system changes; meet monthly with practice Chairman/Administration.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Job description

Jefferson Health in Philadelphia is seeking a Practice Support Manager to optimize Epic workflows across registration, scheduling and billing. You will monitor KPI dashboards, oversee Epic conversions, and train staff on workflow changes to drive top-decile performance.

Role requires certification in Epic, strong analytical skills, and experience in hospital billing and revenue cycle management. This position is based in Philadelphia, with direct interaction with practice leadership and