Practice Support Manager

Jefferson; Philadelphia (Philadelphia County); On-site; USD 110,000 - 140,000; Full time

Job summary

Jefferson, a major health system, seeks a Practice Support Manager to optimize Epic-driven registration, scheduling, and billing processes. The role partners with leaders, physicians, and administration to ensure accurate financial performance and regulatory compliance.

You will monitor Epic queues, analyze KPI outcomes, and drive operational changes while coordinating with revenue cycle teams. Strong Epic expertise and communication are essential.

Qualifications

• 5 years of related hospital billing or revenue cycle experience.
• Strong knowledge of EPIC and payer policy guidelines.
• Bachelor’s degree in Finance, Business Mgmt, or related field preferred.
• Proficient in Excel and data analysis; capable of presenting to executives.

Responsibilities

• Identify trends in Epic workflows for registration, scheduling, and billing.
• Monitor Epic work queues and KPI performance; implement improvements.
• Oversee Epic conversion processes and provide workflow training.
• Audit processes between PBS and assigned practices; resolve billing issues.
• Document policy changes and report impact to leadership.

Skills

Epic workflows

Revenue cycle knowledge

Analytical skills

Excel/MS Office

Presentation skills

Education

High School Diploma or GED

Bachelor's Degree in Finance/Business Mgmt or related

Tools

Epic

MS Excel

Job description

Number of Positions In Requisition1Job DetailsPractice Support ManagerJob DescriptionResponsible for cultivating relationships between leaders, physicians, operations and revenue cycle team. Plays an active role in monitoring payer, legislative and reimbursement guidelines and changes. Provides guidance on system and operations processes to achieve optimal performance.ESSENTIAL FUNCTIONS :Identifies trends and opportunities in Epic workflows related to registration, scheduling, and billing in Epic.Monitor assigned practice Epic work queues and KPI's. Provide necessary reports, process changes and performance outcomes required to attain top decile performance.Epic super user certification. Oversee conversion process to Epic and legacy system rundown for assigned practices, provide minimal training/review of work flow and work queue operations for assigned practices.Review, audit and troubleshoot processes between PBS and assigned practices. Assist in development of new operational workflows in the Epic system.Monitor all patient billing issues as they relate to assigned practices. Ensure proper completion of issues and patient satisfaction.Identify report and resolve billing errors, compliance issues or reimbursement concerns for assigned practices. Partner with leadership on resolving outstanding appeals.Monitor payer policy and legislative changes and there impact on assigned practices operations. Document, communicate and assist with any required operational or system changes. Meet monthly with practice Chairman/Administration to ensure understanding of current practice financials and any expected impact based on new legislation or policies.Interacts with co-workers, visitors, and other staff consistent with the values of JeffersonQUALIFICATIONSEducation - RequiredHigh School Diploma/GED or equivalentEducation - PreferredBachelor’s Degree in Finance, Business Mgmt, or related studiesExperience - Required5 years related experienceKnowledge, Skills and Abilities - RequiredExperience in hospital and physician billing and follow-up, coding, reimbursement guidelines, payer policy and health insuranceStrong working knowledge/understanding of EPIC, Advanced Microsoft Office (excel , MS Access)Ability to review/interpret financial reports, strong analytical and critical thinking skills, strong understanding of provider's revenue cycle processStrong organizational skills and ability to multi-task.Strong presentation skills and track record presenting to practice/hospital department chairs, executives, etc...Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityThomas Jefferson UniversityPrimary Location Address1015 Chestnut Street, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.BenefitsJefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.