Epic MyChart/Cadence Analyst - Workflow Optimizer

Sentara Health; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance

Job summary

Sentara Health in Virginia Beach, VA seeks an experienced Epic MyChart/Cadence Analyst to support, optimize, and implement Epic MyChart and Cadence solutions. This role collaborates with clinical and operational teams to improve workflows and patient outcomes.

Responsibilities include day-to-day support, testing, incident management, configuration, upgrades, and documenting test progress. Epic MyChart Certification is required with 3+ years of Epic experience.

Qualifications

• Three (3) years of experience supporting, implementing, optimizing, or maintaining Epic applications with a degree, or five (5) years without a degree (Required)
• Experience supporting Epic MyChart and Epic Cadence application build, configuration, upgrades, and enhancements (Required)
• Experience gathering business and clinical requirements, conducting workflow analysis, and recommending process improvements (Required)
• Experience developing and executing system testing plans, documenting test results, and validating software releases and upgrades (Required)
• Experience with incident management, change management, service requests, and application troubleshooting in a healthcare environment (Required)
• Experience collaborating with cross-functional teams, end users, and operational stakeholders to implement technology solutions (Required)

Responsibilities

• Provide day-to-day support, maintenance, and optimization of Epic MyChart and Cadence applications.
• Analyze business and clinical workflows to identify opportunities for process improvement and enhanced system utilization.
• Evaluate application releases, upgrades, and new functionality; provide recommendations and implement approved solutions.
• Configure, build, test, and document application enhancements, software upgrades, and patches.
• Develop system test plans and maintain documentation of testing progress and outcomes.
• Manage incidents, service requests, application issues, and system changes in accordance with established processes.
• Provide on-call support for application-related issues as assigned.
• Collaborate with operational, clinical, and technical teams to ensure application integrations meet organizational needs.
• Communicate application issues, upgrades, enhancements, and project updates to stakeholders.
• Coordinate implementation activities and support project planning related to application releases and system enhancements.
• Support smaller projects or workstreams while ensuring successful delivery and adoption of solutions.

Skills

Epic MyChart

Epic Cadence

Workflow Analysis

System Optimization

Cross-functional Collaboration

User Support

Education

Bachelor’s Degree in Information Systems, Healthcare Administration, Business, Computer Science, or a related field

5+ years of relevant experience without a degree may be accepted in lieu of a Bachelor’s degree

Tools

Epic Build & Configuration

Testing & Incident Management tools

Job description

Sentara Health in Virginia Beach, VA seeks an experienced Epic MyChart/Cadence Analyst to support, optimize, and implement Epic MyChart and Cadence solutions. This role collaborates with clinical and operational teams to improve workflows and patient outcomes.

Responsibilities include day-to-day support, testing, incident management, configuration, upgrades, and documenting test progress. Epic MyChart Certification is required with 3+ years of Epic experience.