Epic LMS Analyst III - Senior Admin & Insight Leader

RWJBarnabas Health; Oceanport (NJ); On-site; USD 86,000 - 112,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Employee discounts

Job summary

RWJBarnabas Health is seeking an experienced LMS Analyst III to manage the Epic LMS environment, troubleshoot complex issues, and drive LMS improvements across Training and IT. You will steward system builds, generate analytics, and coordinate initiatives with application teams and leadership.

The role requires 3+ years of LMS administration, Epic accreditation, and strong project-management and communication skills.

Qualifications

• Associate’s degree with 4+ years of related work experience or Bachelor’s degree with 3+ years of related work experience
• 3+ years of LMS administration experience
• Active Epic Analyst accreditation or certification
• Ability to maintain Epic Principal Trainer certification(s) through New Version Training (NVT)
• Experience independently administering and supporting an LMS
• Experience researching and resolving complex LMS issues
• Ability to perform assigned work independently with minimal supervision
• Experience analyzing system issues, identifying patterns, and recommending solutions
• Experience managing priorities, schedules, and deadlines using project management processes
• Proficiency with Microsoft Outlook, Teams, and Excel
• Strong analytical, organizational, problem-solving, documentation, and communication skills

Responsibilities

• Independently administering and supporting the Epic LMS environment
• Researching and resolving advanced LMS issues with minimal supervision
• Identifying recurring issues, trends, and system gaps and recommending appropriate solutions
• Analyzing LMS data and running reports to support requests, identify trends, and inform improvements
• Partnering with application teams to implement LMS changes and ensure accurate system build and execution
• Serving as a liaison between application teams, the LMS team, Training Leadership, and operational stakeholders
• Owning higher-level LMS processes and ensuring work is accurate, timely, and properly maintained
• Managing assigned LMS projects, schedules, deadlines, and project meetings
• Independently managing and resolving ServiceNow tickets while proactively assisting with team ticket volume
• Documenting system changes, decisions, findings, and processes and communicating updates to the LMS team
• Identifying opportunities to improve LMS workflows, processes, and implementation strategies
• Sharing knowledge and serving as a resource for Level I and II LMS Analysts
• Escalating complex issues to Training Leadership or higher-level LMS resources when appropriate

Skills

LMS administration

Epic LMS

ServiceNow

Reporting and analytics

Project management

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Education

Associate’s degree (4+ years related work)

Bachelor’s degree (3+ years related work)

Epic Analyst accreditation

Epic Principal Trainer certification (NVT)

Tools

Epic LMS

ServiceNow

Excel

Outlook

Teams

Job description

RWJBarnabas Health is seeking an experienced LMS Analyst III to manage the Epic LMS environment, troubleshoot complex issues, and drive LMS improvements across Training and IT. You will steward system builds, generate analytics, and coordinate initiatives with application teams and leadership.

The role requires 3+ years of LMS administration, Epic accreditation, and strong project-management and communication skills.