LMS Analyst III

RWJBarnabas Health; Oceanport (NJ); On-site; USD 86,000 - 112,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Employee discounts

Job summary

RWJBarnabas Health is seeking an experienced LMS Analyst III to manage the Epic LMS environment, troubleshoot complex issues, and drive LMS improvements across Training and IT. You will steward system builds, generate analytics, and coordinate initiatives with application teams and leadership.

The role requires 3+ years of LMS administration, Epic accreditation, and strong project-management and communication skills.

Qualifications

• Associate’s degree with 4+ years of related work experience or Bachelor’s degree with 3+ years of related work experience
• 3+ years of LMS administration experience
• Active Epic Analyst accreditation or certification
• Ability to maintain Epic Principal Trainer certification(s) through New Version Training (NVT)
• Experience independently administering and supporting an LMS
• Experience researching and resolving complex LMS issues
• Ability to perform assigned work independently with minimal supervision
• Experience analyzing system issues, identifying patterns, and recommending solutions
• Experience managing priorities, schedules, and deadlines using project management processes
• Proficiency with Microsoft Outlook, Teams, and Excel
• Strong analytical, organizational, problem-solving, documentation, and communication skills

Responsibilities

• Independently administering and supporting the Epic LMS environment
• Researching and resolving advanced LMS issues with minimal supervision
• Identifying recurring issues, trends, and system gaps and recommending appropriate solutions
• Analyzing LMS data and running reports to support requests, identify trends, and inform improvements
• Partnering with application teams to implement LMS changes and ensure accurate system build and execution
• Serving as a liaison between application teams, the LMS team, Training Leadership, and operational stakeholders
• Owning higher-level LMS processes and ensuring work is accurate, timely, and properly maintained
• Managing assigned LMS projects, schedules, deadlines, and project meetings
• Independently managing and resolving ServiceNow tickets while proactively assisting with team ticket volume
• Documenting system changes, decisions, findings, and processes and communicating updates to the LMS team
• Identifying opportunities to improve LMS workflows, processes, and implementation strategies
• Sharing knowledge and serving as a resource for Level I and II LMS Analysts
• Escalating complex issues to Training Leadership or higher-level LMS resources when appropriate

Skills

LMS administration

Epic LMS

ServiceNow

Reporting and analytics

Project management

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Education

Associate’s degree (4+ years related work)

Bachelor’s degree (3+ years related work)

Epic Analyst accreditation

Epic Principal Trainer certification (NVT)

Tools

Epic LMS

ServiceNow

Excel

Outlook

Teams

Job description

Job Title: LMS Analyst III

Location: System Business Office

Department Name: IT&S Training

Req #: 0000271226

Status: Salaried

Shift: Day

Pay Range: $86,300.00 - $112,200.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The LMS Analyst III serves as a senior resource supporting the administration, optimization, and ongoing operation of the Epic Learning Management System (LMS) across RWJBarnabas Health.

Working independently, the LMS Analyst III provides advanced LMS troubleshooting, analysis, reporting, system support, and implementation expertise. This position partners with application teams, Training Leadership, operational stakeholders, and other LMS team members to implement system changes, identify opportunities for improvement, and ensure LMS builds follow established standards and best practices.

The LMS Analyst III also serves as a knowledge resource for Level I and II LMS Analysts.

As an LMS Analyst III, a typical day may include:

• Independently administering and supporting the Epic LMS environment

• Researching and resolving advanced and complex LMS issues with minimal supervision

• Identifying recurring issues, trends, and system gaps and recommending appropriate solutions

• Analyzing LMS data and running reports to support requests, identify trends, and inform improvements

• Partnering with application teams to implement LMS changes and ensure accurate system build and execution

• Serving as a liaison between application teams, the LMS team, Training Leadership, and operational stakeholders

• Owning higher-level LMS processes and ensuring work is accurate, timely, and properly maintained

• Managing assigned LMS projects, schedules, deadlines, and project meetings

• Independently managing and resolving ServiceNow tickets while proactively assisting with team ticket volume

• Documenting system changes, decisions, findings, and processes and communicating updates to the LMS team

• Identifying opportunities to improve LMS workflows, processes, and implementation strategies

• Sharing knowledge and serving as a resource for Level I and II LMS Analysts

• Escalating complex issues to Training Leadership or higher-level LMS resources when appropriate

This Role Might Be For You If

• You have strong experience with LMS administration and Epic-related learning systems

• You can independently troubleshoot complex LMS issues and identify root causes

• You enjoy using reporting and analysis to identify trends and improve LMS processes

• You have experience supporting system changes, implementations, or optimization initiatives

• You are comfortable managing projects, priorities, meetings, and deadlines with limited direction

• You enjoy collaborating with application teams, training teams, operational stakeholders, and technical resources

• You like sharing knowledge and serving as a resource for less experienced analysts

To Be Considered for the LMS Analyst III position, you must have:

• Associate’s degree with 4+ years of related work experience, or Bachelor’s degree with 3+ years of related work experience

• 3+ years of LMS administration experience

• Active Epic Analyst accreditation or certification

• Ability to maintain applicable Epic Principal Trainer certification(s) through New Version Training (NVT)

• Experience independently administering and supporting an LMS

• Experience researching and resolving complex LMS issues

• Ability to perform assigned work independently with minimal supervision

• Experience analyzing system issues, identifying patterns, and recommending solutions

• Experience managing priorities, schedules, and deadlines using project management processes

• Proficiency with Microsoft Outlook, Teams, and Excel

• Strong analytical, organizational, problem-solving, documentation, and communication skills

Preferred Qualifications

• Experience supporting Epic LMS

• Experience with ServiceNow or similar IT service management/ticketing systems

• Experience developing or running LMS reports and analyzing system trends

• Experience supporting LMS implementations, system changes, upgrades, or optimization initiatives

• Experience working across application, training, and operational teams

• Experience managing smaller projects or coordinating project activities

• Experience developing LMS processes, documentation, or best practices

• Experience serving as a senior resource or mentor for junior LMS analysts

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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