Epic Analyst/Builder I — Healthcare IT & Training

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke's University Health Network is seeking an Epic Analyst/Builder I to provide basic maintenance and support for assigned applications.

The role involves testing, documenting, and communicating changes to operational leadership, and collaborating with instructional designers to maintain training materials. The incumbent will escalate complex issues, adhere to change control standards, and contribute to process improvement within the health system.

Qualifications

• Associate or bachelor’s degree in computer science, information systems, healthcare administration, or related field is preferred.
• Epic proficiency and/or certification is preferred; plan to obtain Epic certification within one year of employment.
• Experience with Epic applications and MS Office is expected.

Responsibilities

• Provides basic maintenance, support and development to assigned applications.
• Resolves and/or facilitates resolution of basic reported application issues.
• Escalates more complex issues as appropriate.
• Tests and maintains application and integrated test scripts.
• Follows change control and configuration standards.
• Develops, supports, and maintains KB documentation.
• Communicates new features and changes to leadership and operations.
• Collaborates with instructional designers to develop training materials.

Skills

Basic maintenance

Application support

Epic applications

KB documentation

Training materials

Change management

Stakeholder support

Education

Associate or bachelor’s degree in CS/IS/Healthcare Admin

Epic certification (preferred)

Epic certification within 1 year

Job description

St. Luke's University Health Network is seeking an Epic Analyst/Builder I to provide basic maintenance and support for assigned applications.

The role involves testing, documenting, and communicating changes to operational leadership, and collaborating with instructional designers to maintain training materials. The incumbent will escalate complex issues, adhere to change control standards, and contribute to process improvement within the health system.