Epic Health Informatics Trainer (Credentialed)

CHRISTUS Health; Alamogordo (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

CHRISTUS Health is seeking a Credentialed Trainer I to deliver training and provide end-user support for assigned Epic applications. You will collaborate with Principal Trainers, Clinical Informaticists, and health system leaders to ensure workflows are correctly implemented and users gain proficiency.

The role requires organizing classes, preparing materials, and delivering both in-person and virtual training with strong communication and documentation skills in a healthcare setting.

Qualifications

• Education/skills items listed in the job posting.
• Experience with adult learners and mixed in-person and virtual training.

Responsibilities

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and elevate issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Work under minimal supervision
• Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
• Require minimal instruction on day-to-day work and detailed instructions on new assignments
• Make decisions regarding own work on primarily routine cases
• Strong organizational and communication skills
• Other duties as assigned by Principal Trainers or Management

Skills

Training delivery

Adult education

Epic applications

Documentation & materials

Education

High School diploma

Associate degree

Tools

Epic system

Microsoft Office

Job description

CHRISTUS Health is seeking a Credentialed Trainer I to deliver training and provide end-user support for assigned Epic applications. You will collaborate with Principal Trainers, Clinical Informaticists, and health system leaders to ensure workflows are correctly implemented and users gain proficiency.

The role requires organizing classes, preparing materials, and delivering both in-person and virtual training with strong communication and documentation skills in a healthcare setting.