Epic Credentialed Trainer II

CHRISTUS Health; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

CHRISTUS Health seeks a Credentialed Trainer to lead Epic training delivery and support for assigned applications across the health system. You will work with Principal Trainers, Analysts, and Education to ensure end users can use the system effectively and will identify those needing additional help.

You will plan classes, create job aides, and provide on-site and online training, while maintaining proficiency in assigned Epic modules and related workflows.

Qualifications

• Two+ years of experience in education or Epic end-user training.
• Healthcare education experience preferred.
• Experience with multiple Epic applications is strongly preferred.
• Proficient with Microsoft Office suite and LMS tools.

Responsibilities

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record.
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows.
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support.
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean.
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness.
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas.
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted.
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escalates issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Require minimal instruction on day-to-day work
• Make decisions regarding own work on primarily routine cases
• Models/mentors and trains team members within their own training team
• Works under minimal supervision, uses independent judgment requiring analysis of variable factors
• Collaborates with senior team members to develop/validate methods and teaching techniques
• Solves or escalates operational problems to senior team members and managementStrong organizational and communication skills
• Other duties as assigned

Skills

Adult learning

Training delivery

Epic applications

Instructional design

Microsoft Office

SharePoint

PowerPoint

Excel

LMS (Learning Management System)

Project management

Education

High School diploma

Associate degree

Job description

CHRISTUS Health seeks a Credentialed Trainer to lead Epic training delivery and support for assigned applications across the health system. You will work with Principal Trainers, Analysts, and Education to ensure end users can use the system effectively and will identify those needing additional help.

You will plan classes, create job aides, and provide on-site and online training, while maintaining proficiency in assigned Epic modules and related workflows.