Credentialed Trainer I - Health Informatics

CHRISTUS Health; Santa Fe (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

CHRISTUS Health in Santa Fe, NM seeks a Credentialed Trainer I to deliver Epic training, support end users, and ensure competencies across assigned applications. You will work with Principal Trainers, informatics staff, and health system leaders to promote effective use of the EHR and maintain credentialed status.

The role requires planning classes, preparing materials, providing onsite and virtual training, and creating job aides, with a focus on clear communication and proactive problem

Qualifications

• High School diploma required; Associate degree preferred.
• 1+ year of education experience; healthcare education preferred.
• Experience with adult learners, in-person and virtual training.

Responsibilities

• Plan, organize, and teach classes for EHR implementation and adoption.
• Collaborate with end users and trainers to align training with workflows.
• Ensure coverage for all scheduled classes and support.
• Prepare classrooms and materials; keep spaces organized and clean.
• Provide onsite end-user support and attend outreach events.
• Review Visio workflows and document in the EHR context.
• Create job aides using approved templates.
• Deliver training, shadow, and build end-user confidence.
• Escalate issues to senior team members as needed.
• Work under minimal supervision.

Skills

Training delivery

Epic knowledge

Education/training experience

Classroom management

Communication skills

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Learning Management System

Visio workflows

Job description

Summary:

The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency.

Responsibilities:

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and elevate issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Work under minimal supervision
• Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
• Require minimal instruction on day-to-day work and detailed instructions on new assignments
• Make decisions regarding own work on primarily routine cases
• Strong organizational and communication skills
• Other duties as assigned by Principal Trainers or Management

Requirements:

Education/Skills

• High School diploma required; Associate degree preferred
• One+ year of experience with education. Healthcare industry education preferred.
• Preferred experience with adult learners, in-person, and virtual training

Experience

• Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred
• Experience in instructional design, training, using Epic system
• Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred
• Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word
• Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required
• Experience with any industry LMS (Learning Management System) is preferred
• Proven track-record of successfully delivering projects on time and within budget

Licenses, Registrations, or Certifications

• Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager)
• Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager)

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time