Epic Go-Live Support Specialist - Remote (2nd Shift)

Beacon Hill; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Beacon Hill is seeking a Healthcare Call Center Support representative for the 2nd shift to provide frontline Epic Go-Live assistance during a healthcare system implementation. The role handles end-user intake, documentation, and escalation while delivering a positive support experience.

This temporary 4-6 week assignment in a remote setting requires call center or help desk experience, basic IT knowledge, and strong communication, problem-solving, and a patient, professional demeanor.

Qualifications

• Call center or service desk experience required.
• Basic IT concepts and tech support processes necessary.
• Ability to learn and support Epic Go-Live workflows.
• Strong communication, listening, and problem-solving skills.
• Friendly, professional, and patient customer service approach.

Responsibilities

• Provide frontline Epic Go-Live support to end users.
• Handle issue intake, document details, and escalate to appropriate teams.
• Maintain a positive and helpful customer service experience during the shift.

Job description

Beacon Hill is seeking a Healthcare Call Center Support representative for the 2nd shift to provide frontline Epic Go-Live assistance during a healthcare system implementation. The role handles end-user intake, documentation, and escalation while delivering a positive support experience.

This temporary 4-6 week assignment in a remote setting requires call center or help desk experience, basic IT knowledge, and strong communication, problem-solving, and a patient, professional demeanor.