Remote Epic Go‑Live Support Specialist

Beacon Hill Staffing Group, LLC; Santa Fe (NM); Remote; USD 21,000 - 26,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking Epic Go-Go Live Support Representatives to provide frontline support during a healthcare system implementation. You will be the first contact for end users, assisting with issue intake, documentation, and escalation to the proper teams while ensuring a positive support experience.

Ideal candidates have call center or help desk experience, a basic IT concept understanding, and the ability to learn Epic workflows during Go-Live.

Qualifications

• Experience in call center/help desk or service desk.
• Basic understanding of IT concepts and tech support processes.
• Ability to learn Epic-related workflows during Go-Live.
• Excellent communication and problem-solving skills.
• Professional and patient customer service approach.

Responsibilities

• Serve as first point of contact for end users during Go‑Live.
• Assist with issue intake, documentation, and escalation.
• Ensure a positive, efficient support experience.

Skills

Call center experience

Help desk experience

IT concepts basics

Epic Go-Live support

Strong communication

Customer-focused service

Job description

Beacon Hill Staffing Group, LLC is seeking Epic Go-Go Live Support Representatives to provide frontline support during a healthcare system implementation. You will be the first contact for end users, assisting with issue intake, documentation, and escalation to the proper teams while ensuring a positive support experience.

Ideal candidates have call center or help desk experience, a basic IT concept understanding, and the ability to learn Epic workflows during Go-Live.