Remote Epic Go-Live Support Specialist

Beacon Hill Staffing Group, LLC; Juneau (AK); Remote; USD 22,000 - 25,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking customer-focused Epic Go-Live Support Representatives to provide frontline support during a healthcare system implementation. This remote role serves as the first contact for end users, handling issue intake, documentation, and escalation to the appropriate teams while ensuring a positive support experience.

The ideal candidate has call center or help desk experience, understands IT concepts, and communicates clearly with patients and staff.

Qualifications

• Previous call center, help desk, or service desk experience.
• Basic understanding of IT concepts and technology support processes.
• Ability to learn and support Epic-related workflows during a Go-Live event.
• Strong communication, listening, and problem-solving skills.
• Friendly, professional, and patient customer service approach.

Responsibilities

• Provide frontline Epic Go-Live support as the first contact for end users, handling issue intake, documentation, and escalation.
• Ensure a positive support experience during the healthcare system implementation.

Skills

Call center experience

IT concepts

Epic Go-Live support

Communication

Problem solving

Job description

Beacon Hill Staffing Group, LLC is seeking customer-focused Epic Go-Live Support Representatives to provide frontline support during a healthcare system implementation. This remote role serves as the first contact for end users, handling issue intake, documentation, and escalation to the appropriate teams while ensuring a positive support experience.

The ideal candidate has call center or help desk experience, understands IT concepts, and communicates clearly with patients and staff.