Epic Go-Live Support Specialist (Remote)

Beacon Hill Staffing Group, LLC; Raleigh (NC); Remote; USD 19,000 - 28,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking Epic Go‑Live Support Representatives to provide frontline support during a healthcare system implementation. This remote role operates 2pm-10pm EST for a 4-6 week duration, serving as the first contact for end users and guiding issue intake, documentation, and escalation.

Ideal candidates will have call center or service desk experience, a basic grasp of IT concepts, and the ability to learn Epic workflows quickly while delivering professional,

Qualifications

• Experience in call center, help desk or service desk roles.
• Basic understanding of IT concepts and technology support processes.
• Ability to learn and support Epic workflows during a Go‑Live event.
• Strong communication, listening, and problem‑solving skills.

Responsibilities

• Provide frontline Epic Go‑Live support during healthcare system implementation.
• Handle issue intake, document work, and escalate to appropriate teams while maintaining a positive experience.

Skills

Call center

IT concepts

Epic workflows

Communication skills

Job description

Beacon Hill Staffing Group, LLC is seeking Epic Go‑Live Support Representatives to provide frontline support during a healthcare system implementation. This remote role operates 2pm-10pm EST for a 4-6 week duration, serving as the first contact for end users and guiding issue intake, documentation, and escalation.

Ideal candidates will have call center or service desk experience, a basic grasp of IT concepts, and the ability to learn Epic workflows quickly while delivering professional,