Remote Epic Go-Live Support Specialist (2pm-10pm EST)

Beacon Hill Staffing Group, LLC; Concord (NH); Remote; USD 21,000 - 28,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking Epic Go‑Live Support Representatives for a remote, short‑term engagement. The role focuses on frontline user support during a healthcare system Go‑Live, handling issue intake, documentation, and escalation as needed.

Ideal candidates bring call center or help desk experience, solid IT literacy, and the ability to learn Epic workflows quickly. The position runs 4–6 weeks, with a 2pm–10pm EST shift, paid at $17/hr W2, and is remote.

Qualifications

• Previous call center, help desk, customer support, or service desk experience.
• Basic understanding of IT concepts and technology support processes.
• Ability to learn and support Epic‑related workflows during a Go‑Live event.

Responsibilities

• Provide frontline support during a healthcare system Go‑Live event.
• Serve as first point of contact, document issues and escalate to appropriate teams.

Skills

Call center experience

Help desk

Customer support

IT concepts

Epic Go-Live support

Communication skills

Problem solving

Patient customer service

Tools

Epic Systems

Job description

Beacon Hill Staffing Group, LLC is seeking Epic Go‑Live Support Representatives for a remote, short‑term engagement. The role focuses on frontline user support during a healthcare system Go‑Live, handling issue intake, documentation, and escalation as needed.

Ideal candidates bring call center or help desk experience, solid IT literacy, and the ability to learn Epic workflows quickly. The position runs 4–6 weeks, with a 2pm–10pm EST shift, paid at $17/hr W2, and is remote.