Epic Go‑Live & Healthcare IT Deployment Tech

Teceze USA

Winchester (KY)

On-site

USD 42,000 - 62,000

Full time

10 hours ago

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Job summary

Teceze USA is seeking an IT support professional to deploy, install, configure, and validate IT devices in a healthcare setting. You will handle desktops, printers, scanners, WOWs, and other clinical devices, providing go-live and hypercare support inside Epic deployments.

This role emphasizes hands-on troubleshooting and strong customer service at the point of use. Ideal candidates have deskside or field support experience and knowledge of basic network issues, with preference for healthcare IT

Qualifications

Desktop, deskside, or field support experience.
Printer/scanner installation and troubleshooting.
Workstation and peripheral configuration.
Basic network/connectivity troubleshooting.
Healthcare or hospital IT experience is preferred.
Epic go-live or clinical application deployment experience is a plus.
Experience providing hypercare/post-go-live support is a plus.

Responsibilities

Deploy, install, configure, and validate IT devices and peripherals.
Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
Provide hands-on IT support during the Epic go-live period.
Troubleshoot hardware, connectivity, configuration, and deployment issues.
Perform post-deployment stabilization and hypercare support.
Coordinate with project teams, site personnel, and end users to resolve issues quickly.
Maintain a professional and customer-focused approach in a healthcare environment.