Epic Go-Live Desktop Support Specialist

Teceze

Maumelle (AR)

On-site

USD 42,000 - 62,000

Full time

11 days ago

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Job summary

Teceze in Maumelle, AR is seeking IT Deployment / Desktop Support professionals to support an Epic go-live project. You will deploy, install, configure, and validate IT devices and peripherals, and set up workstations, printers, scanners, and WOWs in a healthcare setting.

You will provide hands-on go-live support, troubleshoot hardware and network issues, and contribute to post-deployment stabilization. Collaboration with project teams and site personnel is essential to resolve issues quickly

Qualifications

Desktop/Deskside/field support experience.
Printer/scanner installation and troubleshooting.
Workstation and peripheral configuration.
Basic network/connectivity troubleshooting.
Healthcare or hospital IT experience preferred.
Epic go-live or clinical application deployment experience is a plus.
Experience providing hypercare/post-go-live support is a plus.

Responsibilities

Deploy, install, configure, and validate IT devices and peripherals.
Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
Provide hands-on IT support during the Epic go-live period.
Troubleshoot hardware, connectivity, configuration, and deployment issues.
Perform post-deployment stabilization and hypercare support.
Coordinate with project teams, site personnel, and end users to resolve issues quickly.
Maintain a professional and customer-focused approach in a healthcare environment.