Epic Go-Live Desktop Support Specialist

Teceze

Berea (KY)

On-site

USD 55,000 - 75,000

Full time

4 hours ago

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Job summary

Teceze in Berea, KY is seeking a Desktop Support/IT Deployment professional to support an Epic Go-Live project. You will deploy, install, configure and validate IT devices, set up workstations, printers, scanners, WOWs, and other clinical devices, and provide hands-on support during go-live.

Responsibilities include troubleshooting hardware, connectivity, and deployment issues, performing post-deployment stabilization and hypercare, and coordinating with project teams and end users to resolve

Qualifications

Desktop, deskside, or field support experience.
Printer/scanner installation and troubleshooting.
Workstation and peripheral configuration.
Basic network/connectivity troubleshooting.
Healthcare or hospital IT experience is preferred.
Epic go-live or clinical application deployment experience is a plus.
Experience providing hypercare/post-go-live support is a plus

Responsibilities

Deploy, install, configure, and validate IT devices and peripherals.
Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
Provide hands-on IT support during the Epic go-live period.
Troubleshoot hardware, connectivity, configuration, and deployment issues.
Perform post-deployment stabilization and hypercare support.
Coordinate with project teams, site personnel, and end users to resolve issues quickly.
Maintain a professional and customer-focused approach in a healthcare environment.