Healthcare IT Deployment & Go-Live Support Specialist

Teceze; Malvern (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Teceze is seeking an IT Desktop Support professional in Malvern, Arkansas to deploy, install, and validate IT devices in a healthcare setting. You will provide hands-on support during Epic go-live, troubleshoot hardware and network issues, and ensure post-deployment stabilization.

Ideal candidates have deskside or field support experience, printer troubleshooting skills, and familiarity with clinical IT deployments or Epic go-live scenarios.

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Deskside support

Printer setup

Workstation configuration

Clinical IT experience

Tools

Epic deployment

Job description

Teceze is seeking an IT Desktop Support professional in Malvern, Arkansas to deploy, install, and validate IT devices in a healthcare setting. You will provide hands-on support during Epic go-live, troubleshoot hardware and network issues, and ensure post-deployment stabilization.

Ideal candidates have deskside or field support experience, printer troubleshooting skills, and familiarity with clinical IT deployments or Epic go-live scenarios.