Epic Front Desk & Guest Experience Associate

Fitness Connection; Raleigh (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Fitness Connection is hiring for our Front Desk Hospitality team in Raleigh, NC. As a Front Desk teammate, you will directly impact the experience of our club members and guests every day, creating an energetic and welcoming environment.

Front Desk teammates greet members, check-in, assist guests, answer phones, route inquiries, and guide guests to the right consultant. You will also support ProShop operations and member services to keep the club running smoothly.

Qualifications

• High School Diploma/GED preferred.
• Previous experience in Hospitality/Customer Service preferred.
• Must understand and follow verbal and written instructions and communicate effectively.
• Must interpret business communications including personal training contracts and pricing packages.
• Teammate must have excellent verbal and written English language communication skills.

Responsibilities

• Greet and farewell members/guests with EPIC greetings & farewells.
• Check members into the gym using proper check-in procedures.
• Register all guests into the gym using proper registration procedures.
• Answer the telephone promptly with appropriate Fitness Connection verbiage.
• Assist with routing Telephone Inquiries (TI) appropriately.
• Ensure guests and appointments are directed to the appropriate Fitness Consultant (FC).
• Serve as an initial point of contact and communication hub for members, guests and teammates.
• Promote and sell drinks, bars, supplements and merchandise in ProShop.
• Meet/exceed daily and monthly pro shop goals.
• Stock & organize retail offerings as needed.
• Assist with operational duties as requested by management.
• Learn about products and ensure ProShop area is maintained.
• Accurately use POS & money handling procedures.
• Complete Member & Guest check-ins and basic account inquiries.
• Monitor check-ins to identify delinquent accounts, collect balances.

Skills

Customer service

English communication

Hospitality

Education

High School Diploma / GED

Job description

Fitness Connection is hiring for our Front Desk Hospitality team in Raleigh, NC. As a Front Desk teammate, you will directly impact the experience of our club members and guests every day, creating an energetic and welcoming environment.

Front Desk teammates greet members, check-in, assist guests, answer phones, route inquiries, and guide guests to the right consultant. You will also support ProShop operations and member services to keep the club running smoothly.