Epic EMR Training Specialist

Rush University Medical Center; Chicago (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

Rush University Medical Center in Chicago seeks an IS Technical Trainer to help team members learn and effectively use the Epic electronic medical record system. You will facilitate training sessions, maintain training materials, and collaborate with Epic teams to support learning and adoption.

In addition to training, you’ll provide technical support by handling Epic-related questions, triaging ServiceNow tickets, and helping resolve issues.

Qualifications

• 2 years healthcare/training experience (in lieu of degree)
• Experience training and supporting EMR systems
• Proficient with common technologies and programs
• Excellent written and verbal communication skills

Responsibilities

• Develop a Strong Understanding of Epic Application Areas of Ownership and IS Core Tasks
• Work with Sr IS Technical Trainer to Ensure Curriculum, Materials, and Training Environments are Up to Date
• Facilitate and Teach Epic Training Sessions
• Triage Incoming Help Desk Tickets
• Interact with the Rush Learning Management System
• Provide Epic Support for Rush Staff
• Comply with Rush and Information Services Policies and Procedures
• Complete Other Duties as Assigned

Skills

Training delivery

Communication skills

Tech proficiency

Team collaboration

Tools

Epic EMR

ServiceNow

Epic certification

Job description

Rush University Medical Center in Chicago seeks an IS Technical Trainer to help team members learn and effectively use the Epic electronic medical record system. You will facilitate training sessions, maintain training materials, and collaborate with Epic teams to support learning and adoption.

In addition to training, you’ll provide technical support by handling Epic-related questions, triaging ServiceNow tickets, and helping resolve issues.