Epic EMR Training Specialist

The US Oncology Network; Antioch (CA); On-site; USD 75,000 - 130,000; Full time

Job summary

The US Oncology Network in Antioch, CA seeks a Business Systems Trainer focused on EPIC EMR to lead comprehensive training programs, optimize workflows with clinicians and staff, and liaise with external partners such as JMH. The role includes creating SOPs, conducting classroom trainings, and supporting system upgrades.

The trainer will manage EPIC credentialing, develop training materials, and ensure effective system-related training initiatives across Epic Care.

Qualifications

• Minimum 2 years of EPIC end-user training, clinical education, or healthcare application support experience.
• Minimum 2 years facilitating instructor-led classroom and one-on-one training for adult learners with varying levels of computer proficiency.
• Experience creating, maintaining, and following standardized training materials, workflows, and documentation.
• Experience onboarding new employees, preferably in a healthcare environment.
• Exceptional attention to detail with a demonstrated ability to produce accurate work with minimal errors.
• Demonstrated reliability, professionalism, and consistent attendance.
• Strong organizational and time management skills with the ability to consistently meet deadlines.
• Strong customer service skills with the ability to teach technical concepts to learners with varying levels of computer proficiency.

Responsibilities

• Solve, elevate or educate all Epic Care employees on EPIC EMR and business systems issues, leveraging ticketing systems and vendor collaboration.
• Must participate in and pass the JMH EPIC credentialing training program for front desk MA and provider. This involves taking multiple classes at JMH and performing a teachback.
• Develop and conduct classroom training including front desk and MA workflows, EPIC EMR access, and general computer literacy (Computer Orientation).
• Proctor classroom trainings under the supervision of the Lead EPIC Trainer or Supervisor of the EPIC Training department on Mondays and Tuesdays for all incoming staff utilizing the EPIC EMR.
• Learn new training modules as necessary.
• Work tickets for EPIC EMR related topics through the PathForward provided ticketing system.
• Assist management at Epic Care in understanding the EPIC system well enough to use it to the best of its abilities and perform the audits and analysis necessary to continue to run efficiently.
• Act as a liaison between Epic Care staff and the JMH helpdesk.
• Participate in quarterly system upgrades through analysis, testing and development of training curriculum.
• Distribute tip sheets along with leading remote trainings for staff pre-upgrade to prepare them for the changes.
• Act as on-site elbow support for Practices joining Epic Care.
• Develop workflows and SOPs as needed for the EPIC EMR including updating materials to reflect the latest EMR application version.

Education

High school diploma or equivalent

Tools

PathForward ticketing system

Outlook

Group-share

EPIC EMR

Job description

The US Oncology Network in Antioch, CA seeks a Business Systems Trainer focused on EPIC EMR to lead comprehensive training programs, optimize workflows with clinicians and staff, and liaise with external partners such as JMH. The role includes creating SOPs, conducting classroom trainings, and supporting system upgrades.

The trainer will manage EPIC credentialing, develop training materials, and ensure effective system-related training initiatives across Epic Care.