Epic EHR Coordinator & Trainer (Hybrid)

Planned Parenthood Columbia Willamette

Portland (OR)

Hybrid

USD 37,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Paid time off

Nine paid holidays

Medical/dental/vision insurance

403(b) retirement plan with employer**

EAP

Training & development

Job summary

Planned Parenthood Columbia Willamette is seeking an EHR support professional to troubleshoot Epic issues, maintain the helpdesk, and coordinate with staff across sites. You will provide at-elbow support, conduct training, and help onboard employees to Epic and ticketing systems.

This full-time, hybrid role is based in Portland or Eugene, Oregon, with occasional travel to PPCW centers. You’ll join a team focused on workflows, system changes, and staff communication, while advancing your Epic

Qualifications

High school diploma or GED.
Two years of experience in health care, preferably as a Clinic Assistant.
One year of experience using the Epic EHR system used by Planned Parenthood.
Willingness and ability to become an Epic Credentialed Trainer.
Demonstrated excellence in customer service.
Valid driver’s license and current insurance for work-related driving.

Responsibilities

Troubleshoot Epic issues and maintain EHR helpdesk and JIRA tickets.
Support routine EHR maintenance, testing, configuration, and upgrades.
Coordinate with Patient Services, EHR stakeholders, and Betterhealth to improve workflows.
Communicate system changes, reminders, and operational updates to staff.
Deliver at-elbow support and EHR training at PPCW locations.
Develop and update training guides, manuals, and e-learning resources.
Help onboard employees to EHR and related ticketing systems.