Epic Credential Trainer- Rn

University Health; San Antonio (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

University Health seeks an advanced Epic Credentialed Trainer in Texas to lead high-quality training, refine curricula, and provide operational support. You will mentor CT I staff, work with Principal Trainers to enhance materials and workflows, and facilitate department-based sessions while supporting upgrades and changes to Epic.

The role requires an active RN license, a IT-related bachelor’s degree (preferred), Epic experience, and strong MS Office skills.

Qualifications

• Must hold an active RN license issued by a governing body.
• Bachelor’s degree in information technology or related field preferred.
• Experience with Epic application systems and general training in a healthcare setting preferred.
• Knowledge of adult learning principles essential.
• Proficiency in MS Word, Excel, and PowerPoint required.
• Strong communication, customer service and organizational skills required.
• Minimum of two years as Credentialed Trainer I and completion of Epic Advancement Program CT III required.

Responsibilities

• Acts as an advanced Epic Credentialed Trainer with increased responsibility for training quality and curriculum refinement.
• Provides higher-level in-person support and mentors CT I staff.
• Collaborates with Principal Trainers to improve materials and workflows.
• Facilitates department-based training sessions and supports optimization initiatives.
• Represents Epic in operational meetings and provides advanced just-in-time support via phone, email, or in person.

Skills

Advanced training

Communication

Mentoring

Customer service

Education

RN license

Bachelors in IT or related field

Epic Advancement Program CT III

Tools

Epic application systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

POSITION SUMMARY/RESPONSIBILITIES

Serves as an advanced Epic Credentialed Trainer with increased responsibility for training quality, curriculum refinement, and operational support. Provides higher‑level in person support, mentors CT I staff, and collaborates more closely with Principal Trainers to improve training materials and workflows. Facilitates department‑based sessions, supports optimization initiatives, and participates in planning and implementing new enhancements or upgrades. Represents Epic in operational meetings more frequently and provides advanced just‑in‑time support via telephone, electronic communication, or in person.

EDUCATION/EXPERIENCE

Must have current, active registered nurse license issued by appropriate governing body. Bachelor’s degree in information technology or other work related field is preferred. Experience in Epic application systems and general training in a healthcare setting is preferred. Knowledge of adult learning principles is essential. Proficiency in Microsoft Word, Excel, and PowerPoint is required. Effective communication, customer service, and organizational skills are essential. A minimum of two years of experience as a Credentialed Trainer I and successful completion of all requirements of the Epic Advancement Program for CT III are required.