Epic Credential Trainer

University Health; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

University Health seeks a Credentialed Epic Trainer to operationalize Epic across campuses in San Antonio. You will lead end-user training, develop approved curriculum, and maintain training schedules and attendee lists, ensuring smooth adoption of new features.

As a skilled trainer, you will conduct group and one-on-one sessions, capture end-user feedback, and communicate improvements to principal trainers.

Qualifications

• Bachelor’s degree in information technology or related field is required.
• Experience with Epic application systems is preferred.
• Strong knowledge of adult learning principles and customer service.

Responsibilities

• Operationalize Epic across University Health campuses.
• Lead end-user training using approved curriculum.
• Develop training documentation approved by Principal Trainer.
• Maintain Epic Training Class Schedule and attendee lists.
• Facilitate clinician/end-user sessions and one-on-one meetings.
• Provide at-the-elbow support and collect end-user feedback.
• Represent Epic in operational meetings as needed.
• Review enhancements/upgrades and assist in implementation planning.
• Maintain good working relationships with staff and perform other duties.

Skills

Adult learning principles

Customer service

Verbal communication

Interpersonal skills

Training coordination

Education

Bachelor's degree in information technology or related field

Experience with Epic application systems

Tools

Epic (EHR) training system

Microsoft Word

Microsoft Excel

PowerPoint

Job description

POSITION SUMMARY/RESPONSIBILITIES

Supports the operationalization of Epic across University Health campuses. Leads end‑user training using the curriculum approved by principal trainers. Develops training documentation that is approved by Principal Trainer. Assists in maintaining Epic Training Class Schedule and corresponding attendees. Facilitates Clinician/end user efficiency sessions, one‑on‑one meetings, and department‑based sessions. Credentialed trainer also provides at the elbow support and collects valuable feedback from end users report that information to the principal trainer. Credentialed Trainer will represent Epic in operational meetings as needed. Reviews new application enhancements/upgrades and assists in development of implementation plans. Individual must maintain a good working relationship with co-workers and other UHS staff and perform other duties as assigned or defined in the performance evaluation and in the UHS policies and procedures.

EDUCATION/EXPERIENCE

Bachelor’s degree in information technology or other work related field is required. Experience in Epic application systems. Experience in a healthcare setting is preferred but not required. Work experience may be substituted for formal education requirement. Knowledge and application of adult learning principles. Proficient in Microsoft applications including Word, Excel, and PowerPoint. Excellent customer service skills. Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education. Strong organizational skills in managing multiple priorities. Preferred: Understanding and interpreting clinical and non-clinical workflows, processes, and terminology in order to translate information into educationally sound training content.