Epic Clinical Systems Analyst II: Workflow, Build & Support

Direct Jobs; Raleigh (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

WakeMed in Raleigh, North Carolina is seeking a Systems Analyst II for Epic Clinical Applications to lead design, build, implement, and optimize Epic modules vital to patient care.

You will bridge Information Services, clinicians, and operations, manage the application lifecycle, and provide Tier 2 support, documentation, and analytics. The role requires strong communication and collaborative skills to drive continuous improvement in clinical systems.

Qualifications

• Associate degree in Technology, Healthcare, Business, or related field is required.
• Minimum of 3 years of experience in Systems Analysis, IT, or Clinical Applications Support.
• Experience supporting business or clinical software applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Lead design, build, implementation, optimization, and support of Epic clinical applications.
• Perform workflow analysis, configuration, testing, documentation, and reporting requirements.
• Provide Tier 2 technical support and collaborate with users, technical teams, and vendors.
• Develop and maintain application documentation and training materials.
• Support reporting initiatives for quality, performance, and regulatory programs.

Skills

Analytical thinking

Troubleshooting

Communication skills

Customer service

Collaboration

Workflow analysis

Education

Associate degree in Technology, Healthcare, or related field

Job description

WakeMed in Raleigh, North Carolina is seeking a Systems Analyst II for Epic Clinical Applications to lead design, build, implement, and optimize Epic modules vital to patient care.

You will bridge Information Services, clinicians, and operations, manage the application lifecycle, and provide Tier 2 support, documentation, and analytics. The role requires strong communication and collaborative skills to drive continuous improvement in clinical systems.