Epic Clinical Systems Analyst II - Ambulatory

Wakemed; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

WakeMed in Raleigh, NC is seeking a Systems Analyst II for Epic Clinical Applications in the Ambulatory Team. You will lead build, implement, and support Epic modules, translating clinical workflows into system solutions.

The role requires 3+ years in IT or healthcare IT, strong analytical skills, and customer-focused support. Epic certification is preferred. Join a mission-driven health system serving Wake County.

Qualifications

• 3+ years experience in information technology or healthcare IT.
• Ability to analyze workflows and translate needs into technical solutions.
• Experience troubleshooting complex application issues and supporting end users.

Responsibilities

• Lead design, configuration, testing, implementation, and ongoing support of Epic clinical applications.
• Analyze business and clinical requirements and translate them into system solutions.
• Collaborate with operational teams to evaluate workflows and identify improvement opportunities.
• Provide Tier 2 support and resolve system concerns with strong customer service.
• Support reporting needs with stakeholders and vendors.

Skills

Systems analysis

Healthcare IT

Requirements gathering

Customer service

Troubleshooting

Epic workflows

Education

Associate degree preferred

Tools

Epic

Job description

WakeMed in Raleigh, NC is seeking a Systems Analyst II for Epic Clinical Applications in the Ambulatory Team. You will lead build, implement, and support Epic modules, translating clinical workflows into system solutions.

The role requires 3+ years in IT or healthcare IT, strong analytical skills, and customer-focused support. Epic certification is preferred. Join a mission-driven health system serving Wake County.