Epic Business Apps Analyst II — Optimize Clinical Workflows

Wakemed; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

WakeMed is seeking a Systems Analyst II, Epic Business Applications to support design, build, implementation, optimization, and ongoing support of Epic applications across the organization. You will act as a partner between Information Services, clinical and business teams, driving enhancements and resolving complex issues to maximize system value.

The role requires strong analysis, configuration, testing, and end-user support skills, with preferred Epic certification and an associate degree in

Qualifications

• 3+ years of IT systems analysis experience.
• Experience gathering requirements, analyzing workflows, configuring applications, testing solutions, and supporting end users.
• Epic certification in an area of responsibility is preferred.

Responsibilities

• Lead the analysis, design, configuration, testing, and implementation of Epic application enhancements and change requests to meet business and clinical needs.
• Provide Tier 2 application support by investigating, troubleshooting, and resolving complex system and workflow issues.
• Collaborate with operational teams to evaluate workflows, identify improvement opportunities, and recommend technology solutions.
• Partner with reporting teams to develop report specifications and ensure operational, regulatory, and compliance reporting requirements are met.
• Create and maintain application documentation, communicate system changes, and support end-user education to promote successful adoption and ongoing support.

Skills

Requirements gathering

Workflow analysis

Application configuration

Testing solutions

End-user support

Communication

Education

Associate degree in Business

Associate degree in Healthcare

Associate degree in Technology

Tools

Epic

Job description

WakeMed is seeking a Systems Analyst II, Epic Business Applications to support design, build, implementation, optimization, and ongoing support of Epic applications across the organization. You will act as a partner between Information Services, clinical and business teams, driving enhancements and resolving complex issues to maximize system value.

The role requires strong analysis, configuration, testing, and end-user support skills, with preferred Epic certification and an associate degree in