Epic Systems Analyst II - Home Health Workflow Optimizer

WakeMed; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

WakeMed is seeking a Systems Analyst II, Home Health to support Epic applications. The role serves as a liaison between Information Services, clinical teams, and vendors to ensure technology solutions support patient care and business operations.

The ideal candidate is collaborative, analytical, and experienced with Epic applications, aiming to improve workflows and system performance in a fast-paced healthcare environment in Raleigh, NC.

Qualifications

• Minimum of 3 years of Information Technology Systems Analysis experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting enterprise software applications.

Responsibilities

• Analyze customer requirements and implement application changes.
• Configure, test, validate, and support Epic applications.
• Lead change requests and application optimization initiatives.
• Analyze workflows and operational processes to improve efficiency.
• Recommend and implement technology solutions to enhance performance.
• Provide Tier 2 support for assigned applications.
• Document changes and educate team members on updates.
• Develop report specifications to support operational and regulatory needs.

Skills

Analytical skills

Troubleshooting

Customer service

Education

Associate degree in Technology/Healthcare/Business

Tools

Epic

Job description

WakeMed is seeking a Systems Analyst II, Home Health to support Epic applications. The role serves as a liaison between Information Services, clinical teams, and vendors to ensure technology solutions support patient care and business operations.

The ideal candidate is collaborative, analytical, and experienced with Epic applications, aiming to improve workflows and system performance in a fast-paced healthcare environment in Raleigh, NC.