Systems Analyst II, Epic Clinical - Ambulatory

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

WakeMed in Raleigh, NC is seeking a Systems Analyst II for Epic Clinical Applications in the Ambulatory Team. You will lead build, implement, and support Epic modules, translating clinical workflows into system solutions.

The role requires 3+ years in IT or healthcare IT, strong analytical skills, and customer-focused support. Epic certification is preferred. Join a mission-driven health system serving Wake County.

Qualifications

• 3+ years experience in information technology or healthcare IT.
• Ability to analyze workflows and translate needs into technical solutions.
• Experience troubleshooting complex application issues and supporting end users.

Responsibilities

• Lead design, configuration, testing, implementation, and ongoing support of Epic clinical applications.
• Analyze business and clinical requirements and translate them into system solutions.
• Collaborate with operational teams to evaluate workflows and identify improvement opportunities.
• Provide Tier 2 support and resolve system concerns with strong customer service.
• Support reporting needs with stakeholders and vendors.

Skills

Systems analysis

Healthcare IT

Requirements gathering

Customer service

Troubleshooting

Epic workflows

Education

Associate degree preferred

Tools

Epic

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Systems Analyst II, Epic (Clinical Applications - Ambulatory Team) to help support and optimize the Epic applications that power patient care and operational excellence across our organization. In this role, you'll lead application build, implementation, maintenance, and enhancement efforts while serving as a key liaison between Information Services, operational leaders, and vendor partners. You'll use your technical expertise and understanding of clinical workflows to identify solutions, improve system performance, and support end users across the health system.

What you'll do

• Lead the design, configuration, testing, implementation, and ongoing support of assigned Epic clinical applications.
• Analyze business and clinical requirements, translate needs into system solutions, and implement application enhancements and change requests.
• Partner with operational teams to evaluate workflows, identify improvement opportunities, and recommend best practice solutions.
• Provide Tier 2 application support by troubleshooting issues, resolving system concerns, and maintaining high levels of customer service.
• Collaborate with reporting teams, stakeholders, and vendors to support operational, regulatory, and performance reporting needs.

Who you are

• Experienced in systems analysis, application support, or healthcare information technology, with at least three years of relevant experience.
• Skilled at analyzing workflows, gathering requirements, and translating business needs into effective technical solutions.
• Comfortable troubleshooting complex application issues and working directly with customers to resolve problems.
• Preferably hold an Epic certification in your area of responsibility and/or a professional certification or license relevant to your field.
• Educated in technology, healthcare, business, or a related discipline, with an Associate degree preferred.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred

Education

Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred

Experience

3 Years Information Technology - Systems Analysis Required