Epic Clinical Systems Analyst — Case Management Focus

UMC Health System; Richmond (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

UMC Health System in the United States is seeking an IT Clinical System Analyst-Entry responsible for designing, building, testing, implementing, training, evaluating, maintaining, upgrading, enhancing and supporting their assigned clinical information systems.

You will handle testing, incident management, on-call duties, downtime planning, and collaboration with clinicians and IT staff to ensure system availability and performance.

Qualifications

• High School diploma or GED is required.
• Applicable license is required.

Responsibilities

• Assist in the comprehensive testing of applications to include but not limited to documentation of testing progress and communications of all issues, unit and integration testing, and coordination of workflow validation with super users
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project.
• Manages incoming Incident Requests (IRs) and/or Service Requests (SRs) timely and to resolution within the established timeframe. When a resolution cannot be identified, escalation to the appropriate manager and/or vendor is required.
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project
• Functions in an on-call role for assigned systems; available to adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Staff both scheduled and unscheduled system downtimes as needed and round on assigned units and ensure clinical system availability during service interruption. Responsible for notifying supported area(s) when functionality is restored.
• Assists in the evaluation of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• All other duties related assigned responsibilities

Skills

Communication with users

Analytical

Teamwork

PC skills

Education

High School Diploma or GED

Job description

UMC Health System in the United States is seeking an IT Clinical System Analyst-Entry responsible for designing, building, testing, implementing, training, evaluating, maintaining, upgrading, enhancing and supporting their assigned clinical information systems.

You will handle testing, incident management, on-call duties, downtime planning, and collaboration with clinicians and IT staff to ensure system availability and performance.