Epic Cheers Call Mgmt Analyst – Remote Support

UNC Health; Morrisville (NC); Remote; USD 46,000 - 66,000; Full time

Job summary

UNC Health in Morrisville, NC seeks a specialist to support the Epic Cheers - Call Management system and related tools, including Emmie. You will help users, resolve issues, and optimize workflows to improve access and patient experience.

You will develop materials, collaborate with IT and operations, and contribute to adopting new digital tools. A bachelor's degree and IT/ops experience are required, with certification preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management or related field.
• Two years IT systems and/or operational experience with a Bachelor's degree; more with lower degree.
• Epic certification or accreditation in relevant Epic modules preferred.

Responsibilities

• Provide day-to-day support for Epic Cheers Call Management and related tools.
• Develop and maintain user documentation and training materials.
• Act as liaison between IT and operational teams and support onboarding of new users.
• Identify opportunities to enhance call workflows and digital engagement solutions.

Skills

Epic experience

Epic Cheers - Call Management

Documentation & training

Stakeholder communication

Project management

Education

Bachelor's degree in Computer Science/Information Systems or related

Associate's degree with IT/operational experience

High School diploma with IT experience

Tools

Epic Cheers - Call Management

Emmie Virtual Assistant

Epic Nurse Triage

Job description

UNC Health in Morrisville, NC seeks a specialist to support the Epic Cheers - Call Management system and related tools, including Emmie. You will help users, resolve issues, and optimize workflows to improve access and patient experience.

You will develop materials, collaborate with IT and operations, and contribute to adopting new digital tools. A bachelor's degree and IT/ops experience are required, with certification preferred.