Remote Epic Cheers Call Management Analyst

UNC Health

North Carolina

Remote

USD 46,000 - 66,000

Full time

3 days ago

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Job summary

UNC Health in Morrisville, NC seeks an Epic Cheers Call Management specialist to provide technical and operational support for the Epic Cheers module and Emmie Virtual Assistant and Live Chat. You will assist users, optimize workflows, and promote adoption across the health system.

You will drive documentation, coordinate training, and coordinate implementations with IT and operations. The role focuses on improving access, efficiency, and patient experience while aligning with enterprise

Qualifications

Bachelor’s degree required; 2+ years IT systems/operational experience if BA.
Associates: 4+ years IT systems/operational experience.
High School or GED: 6+ years IT systems/operational experience.
Excellent analytical and communication skills.
Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Provide day-to-day support for Epic Cheers Call Management and related tools.
Develop and maintain user-friendly documentation and training materials.
Liaise between IT and operations; support onboarding and feature rollouts like Emmie.
Identify opportunities to enhance call management and digital engagement solutions.